On this page…

If you have a learning disability and are over 18 years of age or older contact Willis House

Fill in a referral form and post it to:
Willis House
Cumber Lane
Whiston
Prescot
L35 2YZ

Tel: 0151 428 5885
Fax: 0151 292 2595

In an emergency health support can be gained from:

  • Your doctor (GP)
  • If you call NHS 111 they will direct you to the best health service which may include a WalkIn-Centre, your doctor, pharmacy or hospital
  • If you need to attend hospital you will be given an appointment. You should still dial 999 in an emergency

Occupational therapist

  • We help people be more independent
  • With their daily routine
  • Improve self confidence and self esteem
  • Budget/money skills
  • Equipment

We also help people with:

  • Personal care
  • Making meals
  • Using public transport
  • Going to work
  • Housing
  • We also train staff and carers to deliver occupational therapist programmes

Psychiatrists

Work closely with carers and other professionals

We treat people at:

  • Willis House
  • Halewood Health Centre
  • Towerhill Primary Care Resource Centre
  • In their own homes too

Psychiatrists also work with people who have:

  • Mental health problems
  • Challenging behaviour/Autism
  • They talk to you about your medication

What do physiotherapist do?

  • We help people to keep their bodies healthy and improve posture
  • Stretching and strengthening exercises
  • Chest physiotherapy
  • Advice on how to move people safely so they do not get help with posture problems
  • Advice about walking aids
  • Provide Specialist assessment for 24 hour posture management
    Work with other departments, for example the appliance department and wheelchair assessment centre
  • Work with other agencies to provide Specialist Equipment
  • Train staff and carers to deliver physiotherapy programmes

Psychology

We talk to people and help them understand:

  • How they think
  • How they feel
  • How they behave

Psychologists offen work in

  • One-to-one setting
  • Group work
  • Work with families, carers and other professionals

The Psychology team consists of:

  • Clinical Psychologists
  • Trainee Clinical Psychologists
  • Assistant Psychologists

Speech and language therapist

We can help people with communication and or difficulties with eating and drinking.

What do you need help with?

  • Understanding words, ideas and choices
  • Speaking or expressing yourself
  • Extra ways of expressing yourself such as communication aids
  • Challenging behaviors because of problems with communication.
  • Confusion because of dementia
  • Social communication and assertion
  • Difficulty eating or swallowing food or drinks

What else do we do?

Offer workshops for families, carers or support staff about:

  • Total Communication/Autism/Makaton
  • Person centred information about your health, MCA assessments or support your communication as a parent with a learning disability
  • Social stories
  • Eating, drinking and swallowing assessments and advice
  • Individual or group therapy
  • Easy read information

Receptionists

Secretaries

Medical Secretaries

The Team

  • Takes phone calls
  • Says ‘Hello’ when you arrive
  • Send appointment letters to you
  • Answers questions
  • Writes to your doctor about
  • you after your appointment

Community nurses

Can support people with their:

  • Health needs
  • Medication
  • Mental health needs
  • Epilepsy
  • Positive behaviour support
  • Physical needs

We also provide:

  • Health assessments
  • Health action planning
  • Health passports
  • Access to Health Services

The St Helens community nursing team consists of:

  • Registered Learning Disability Nurses
  • Health Care Assistant

We welcome feedback on our services if you have a compliment, concern or complaint Please Contact
Patient Advice and Liaison Service (PALS) and Complaints Team:

Tel: 0151 471 2377
Tel: 0800 328 2941
Email: palsandcomplaints@merseycare.nhs.uk

Alternative Formats

You can use the accessibility toolbar at the bottom of your screen to change the text size and colour contrast on this page.

There is a “translate” button in the Accessibility toolbar, at the bottom of this page, however, this tool is automated and may not be accurate. 

Speak to a member of staff if you wish to request this page in Braille or have any other questions about accessibility.

You can use the “print this page” icon at the bottom of the page to save or print a PDF copy of this leaflet.

Return to Patient leaflet library