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24/7 urgent mental health support line
We provide phone support for people experiencing a mental health crisis. Call NHS 111 and select the mental health option.
You can also access NHS 111 online via: 111.nhs.uk. If you aren't able to make the call yourself, anyone can call on your behalf.
If you’re deaf or have hearing loss, please use the following link to be connected to a local crisis service: NHS 111 – British Sign Language (BSL) Service
What will happen when you call
When you call one of the numbers above, one of our dedicated mental health professionals will be able to offer assistance. They will talk to you, listen to your worries and try to understand your current problems. Through doing this, you and the health professionals will be able to make a plan on how best to meet your current needs.
This could include:
- A mental health assessment or referral for an assessment
- Referral to one of our mental health care services
- Contacting your local psychological therapy service
- Contacting a different community service for support such as housing, financial advice or drug and alcohol issues.
Accident & Emergency (999 services)
You should only attend A&E when there are serious physical injuries that require treatment in hospital.
If you’re worried about your mental health and need urgent help but do not have serious physical injuries, please call our crisis lines which are available to all ages.
If you feel you need urgent mental health support but also have serious physical injuries, we advise that you attend A&E to address your physical injuries.
Please only call 999 if you feel you require immediate, life threatening assistance.
Following a mental health assessment and discharge from A&E, you will (unless you opt out) receive automated text messages at regular intervals to provide contact details for support services if you need them.
Crisis Cafés
Liverpool/Sefton: Liverpool Light (18+)
Email: Liverpool
Operating hours: 6.00pm to 1.00am, Monday to Sunday
Address: 181-185 London Road, Liverpool, L3 8JG
Southport: Sefton CVS (18+)
Phone: 0300 323 0197
Email: crisiscafe
Operating hours: 5.00pm to 11.00pm, Friday to Sunday
Address: Alchemy, 3 Mornington Rd, Southport, Merseyside, PR9 0TS
Crisis Cafes are an alternative to A&E and provide a listening ear, a safe space, crisis and recovery interventions, and referrals to ongoing support services on:
- Debt advice, benefits and welfare services
- Domestic violence support
- Access to housing and homeless prevention services
- Substance misuse and addiction support
- Health, wellbeing and counselling services
- Establishing a safety plan
- Access to peer support worker for additional, follow-up support.
If you require other services for non-urgent mental heath issues, please visit: the Healthwatch website.
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Approval date: 28 April 2025
Review date: 28 April 2026
Version number: 1