Walk-in Centres

In response to coronavirus, this service has made some changes – for updated service information click here.

Liverpool Walk-in Centres

We now have a telephone triage and appointment system. You must call BEFORE visiting one of our Walk-in Centres by calling 0300 100 1004. 

We will ask questions about your health and you will be given an appointment at an appropriate walk in centre.

The city walk-in centre based at the Beat, 6 David Lewis St, Liverpool, L1 4AF, will be temporarily closed but walk in centres will remain operational from 8am to 8pm, seven days a week at the following three sites:

  • Old Swan walk-in centre, Crystal Close, L13
  • Garston walk-in centre, at South Liverpool Treatment Centre, Church Road, L19
  • Smithdown children’s walk-in centre, Smithdown Road, L15 (aged 15 years and under).

Patients should call: 0300 100 1004 (you will also be asked about potential symptoms of COVID-19).

Liverpool walk-in centres provide consultations, advice and treatment for minor injuries and illnesses, examples include: minor infections and rashes, stomach upsets, superficial cuts and bruises, strains and sprains, coughs, colds and flu-like symptoms. Also provided is emergency contraception and advice and Chlamydia screening for under 25s. In some cases a prescription may be issued, or an X-Ray requested by the nurse, however repeat prescriptions are not able to be provided at our centres.

A&E Units at the local hospitals are for serious and life threatening injuries. Please consider visiting one of our walk in centres before attending A&E with a minor injury or illness. 

People who need urgent NHS care across North Merseyside are being asked to contact NHS 111 before attending an Emergency Department.

NHS 111 will direct people to the most appropriate health service which may include a walk-in centre, GP practice, pharmacy or hospital.

If patients are assessed as needing to attend a hospital Emergency Department then they will be given a booked time slot.

NHS 111 is available 24 hours a day, 365 days a year for any medical help which is needed fast, but is not a 999 emergency. Calls are free from landlines and mobile phones.

You will be directed to the most appropriate health service which may include a walk-in centre, GP practice, pharmacy or hospital.

People should still dial 999 as normal in a medical emergency.

Changes to over the counter medicines

Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of short-term, minor health concerns. Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.

The team of qualified healthcare professionals at your local pharmacy can offer clinical advice to safely and effectively manage minor health concerns. 

Over the counter leaflet

Easy read over the counter leaflet

Please click on the links below for locations and further information about each Walk-in Centre.

Old Swan NHS Walk-in Centre

Liverpool City Centre NHS Walk-in Centre

Smithdown Children's NHS Walk-in Centre

South Liverpool NHS Walk-in Centre


To find your nearest Walk-in Centre visit NHS.