In Mind: A special visit from the CQC and more awards for Life Rooms are included in this week's blog from Chief Executive Joe Rafferty

Care Quality Commission

It was good to meet up with Ted Baker, the Chief Inspector at the CQC, who visited us this week and was interested in our work towards Perfect Care, our Big Hairy Audacious Goals and our development of patient safety.

This visit was not part of the CQC’s inspection programme and was instead a fact-finding mission to give greater clarity to their thinking about mental health and community health care.

I think Ted was genuinely interested in how we do things here at Mersey Care and wanted to find out more information about how we manage our diverse range of services. We’re expecting our next official inspection to be around April 2020 but I’ll obviously update you on that once we have a more defined timeline.


I'd like to offer my congratulations to everyone involved at the Life Rooms who have won another two trophies at this week’s Building Better Healthcare awards. The Walton site won in the Best Interior Design and Clinical Choice categories to cap a very successful night all around.

As you know we now have three different Life Rooms sites in Walton, Southport and Bootle that, between April 2017 and March 2018, generated:

  • Over 30,000 visitors
  • Over 1,000 new Recovery Learning students
  • Over 1,000 new registrations with the Pathways Advisory service
  • Over 2,000 referrals onwards to approved partners
  • 45 people successfully placed in volunteering opportunities.

The Life Rooms has also developed over 100 partnerships across all sectors of the community, which was our ambition at the outset of this model – to provide enhanced support for the mental and physical health and wellbeing of service users, carers, their families and the local community.

I’d also like to give further congratulations to Claire Keirnan whose entry on behalf of Mersey Care (see below) claimed third place in the Nursing Times gingerbread hospital competition.