In Mind: Our staff survey results and final Flu figures are key themes of the latest blog from Chief Executive Joe Rafferty

Staff Survey

I thought I’d start this week’s blog with news on the results of the NHS Staff Survey 2018, which have now been published nationally. We’re delighted that our response rate of 51 per cent was six per cent higher than the national average and we performed higher than average in the majority of themes from the survey.

Firstly I’d like to thank everyone who took part in the survey and, as ever, we’ll be working with divisions, staff side and staff to draw up action plans in response to what you have said. In the meantime, I’d like to encourage everyone to take a look at how we did by visiting the national site where all trust results are published.

For the first time, the results have been grouped under 10 themes and for six of those, Mersey Care performed average or above the average score for our comparator group of trusts. Unfortunately we’re unable to compare our 2017 results against these themes because of the considerable change to our trust configuration, but we can compare our 2017 scores by looking at each question individually.

When we compare where we are by question with the previous year, our results are:

Number of questions where we improved


Number of questions where we have seen a slight deterioration


Number of questions where the results were the same as the previous year


Number of questions which are new so have no direct comparator


Our Executive Director of Workforce, Amanda Oates, told me: “It’s excellent to see further improvements under the theme ‘Safety Culture’, with advances in every question related to this theme compared to last year.

“This demonstrates the impact of the hard work and commitment we’ve made in collaboration with our staff side colleagues, divisional managers, ambassadors and the whole workforce team adopting a Just and Learning Culture. This is making a difference year on year and we have more to do together to make Mersey Care the employer of choice.”

Flu Campaign

I’m delighted to let you all know that Mersey Care has reached a final target of 75.39% of our frontline staff for the 2018/19 flu campaign, which reaches the target set by Public Health England (PHE) and Commissioning for Quality and Innovation (CQUIN).

We were set a target of 75 per cent this year and it’s an outstanding achievement to achieve that by inoculating 3729 of our frontline staff. We haven’t quite achieved the same percentage as last year, but because of the changes to our organisation, it represents almost a thousand more people protected at Mersey Care.

I’d like to thank each and every one of you for protecting your patients, your family and yourself by choosing to have the flu jab. We know from the survey that virtually everyone thinks that public and patients expect staff to have had their jab and we've helped to keep our service users safe and prevented the spread of a potentially fatal illness.


The Trust has had another really good week for awards with the Life Rooms and our Organisational Development (OD) team both picking up trophies at awards ceremonies, while our communications team has been shortlisted for an international film award.

The Life Rooms picked up their award at the North West Coast Research and Innovation Awards in the outstanding contribution to patient and public involvement in research for the second successive year – well done to the whole team.

Our OD team was similarly recognised with two victories at the Organisational Development Annual OD Awards, with Mersey Care winning team of the year while Jo Davidson, our Associate Director of Workforce, won OD practitioner of the year.

Finally, our communications team has been shortlisted in the ‘most emotional film’ category at the Brand Film Festival for their ‘Red to Green’ film, which they produced for Local Services Division to highlight how we work with patients to facilitate a safer discharge from hospital. You can watch the film below:

Estates update

As you know, Mersey Care has made a considerable commitment to upgrade our estate so our patients, service users, carers and workforce are provided with an environment that promotes better care and quicker recovery.

I thought it would be useful to update you on what we have spent so far on our estate and our plans for the future. More detailed information about our estate as a whole can be found on our website but it is interesting to see the breakdown of how we have invested in improved facilities.

Since 2012, Mersey Care has invested in the following:

  • £25 million to build Clock View hospital, a state of the art 80-bed adult inpatient mental health hospital
  • £5 million investment in community mental health facilities
  • Purchase of Thomas Leigh Care home as a decant facility
  • £3 million investment in a new brain injury unit
  • £2.4 million for a new addictions unit
  • £2.1 million for a new pharmacy
  • £800,000 in a new Life Rooms
  • Investment of £33 million in maintenance of our estate.

We also have commitments to invest a further £76 million in the coming years on the following:

  • £52 million on a new 123-bed medium secure unit (Rowan View) at Maghull Health Park
  • £20 million on a new 40-bed adult and older people inpatient unit (Hartley Hospital)
  • A further £4 million investment in high secure facilities.

We have building ongoing at Southport for the new Hartley Hospital as well as Rowan View at Maghull, so the commitment of the Trust to new buildings for our service users is very visible. Both sites are progressing well and on schedule. Visitors, including colleagues from Pathways Associates, the local authority and service users, have had tours and we’ve had positive feedback from them.

Below are the latest views from Maghull and you can see how Don Bryant, our service user representative, got on during a recent visit to the Hartley Hospital site in the film below:

The Trust also hopes to spend a further £100 million in the coming years on a new mental health inpatient hospital in Liverpool, a high dependency unit for high secure and a learning disabilities low secure unit. I will keep you updated as and when I have further information.

Joe Rafferty

Chief Executive