In Mind: Chief Executive Joe Rafferty provides more CQC inspection feedback

CQC Feedback

“The trust had a clear vision underpinned by four values. Staff knew and understood the vision and values. It was clear from the trust’s strategy that safety and quality were paramount. The trust had developed their overarching strategic goal following consultation with staff. Staff and patients were engaged in all aspects of strategy delivery.”  Care Quality Commission 2017

Last week I blogged about the great findings the CQC reported about staff. I was absolutely delighted to hear what the inspectors said about our links with partners and our service users’ progress but the fundamental strength of any organisation is a workforce that understand and delivers what the organisation needs. 

The recognition for staff that was recorded was right and proper. Words like “proactive”, “helpful” and “caring” are always good for a boss to read, but they mean much more than that – they show that things are working. ‘Your Voice’, meaningful PACE discussions, health and wellbeing, birthday breakfasts and all the other systems we have to develop staff to their fullest potential are enabling you to support our service users successfully.  There’s always more to do – and the CQC were right to note the need for more training – but this report shows terrific progress so far.

There was also some concern about sickness. We’re well aware of the impact of staff sickness in parts of the service, both on the individual affected and the rest of the team. We deliver care in some of the most diverse and challenging parts of the NHS and do so with professionalism and style – and we know that keeping staff well and working needs more from us.


Being a bit fitter is always a good idea here! Our workforce health and wellbeing team are reviewing our current employee physical activity offer. They have resources available to give staff more opportunities to take part in sports or activities either on or near our Trust location.  They want to ensure that the activities already on offer are properly promoted and reflect what you want and need. They also are looking at whether they take place when and where you want them. There’s a survey opening this week, that you can access here, which asks about how we can help you. Please take time to complete it and give us the information we need.

The CQC also talked about our emerging Just and Learning Culture – supporting staff and looking finding solutions not blame. Next week we hear from the man who literally wrote the book on the subject, Professor Sidney Dekker.  The psychology professor is to meet staff – including our new Just and Learning ‘Champions’ – who will take the message onto the wards about how we can all benefit from the step-change in dealing with issues and incidents.  I’ll share some of that strategy in the next blog.

Our trust’s overall ‘good’ score also includes areas of ‘outstanding’ care. The pride and professionalism of those divisions and services that reached for and delivered the highest level recognised by the CQC is one that absolutely warrants me giving a shout out to them again this week. 

Other News 

This week, that division’s Leadership Team attended an informative Healthwatch Sefton members’ event. Trish Bennett, our Director of Integration, presented and the panel answered questions about community services in the borough. We look forward to furthering our partnership with Healthwatch as our services develop.

Can I also encourage staff to attend the South Sefton CCG Big Chat event at Bootle Cricket Club on 11 July from 5.30pm? It will be an opportunity to hear the CCG’s plans for the forthcoming year and crucially also listen to local residents.

Annual General Meeting

I’d also like to remind everyone that our Annual General Meeting (AGM) is coming up. Our yearly chance to look at achievements, priorities and most importantly, hear from those who use our services, takes place at Aintree on 26 July from 10.15am.

Staff are invited to attend both the public board meeting, which starts at 10.15am and the AGM/Annual Members meeting at 1.30pm. Please check with your manager to ensure the needs of the service are met before attending.


Registration starts at 10.00am in the Sunloch Suite, which can be found in the Lord Sefton Stand, and there will be an opportunity to ask questions both after the public Board meeting and the AGM.