Our Patient Advice and Liaison Service can help you try to resolve issues or concerns you may have from your contact with Mersey Care.
PALS cannot investigate complaints, give legal advice or provide clinical advice.
What you tell us is confidential; however there may be times when we have to share this information. We promise that if this is the case we will discuss it with you beforehand.
PALS can help if you use any of our services. You can call a Patient Advice and Liaison Officer on 0151 471 2377 or Freephone 0800 328 2941.
The office is open Monday to Friday from 9 am to 5pm. If you hear the answerphone please leave a message and we promise to call you back as soon as possible.
You can also email us firstname.lastname@example.org or you can write to us at PALS Office, V7, Kings Business Park, Prescot, L34 1PJ.