If you are not satisfied with the response to your complaint, please contact us to see if there is any further action we can take to resolve the issue. This might involve organising a meeting, undertaking a further investigation, or providing a further written response to outstanding points.
What is the next stage of the NHS complaints procedure?
If you remain dissatisfied following our attempts to resolve your complaint you can ask the Parliamentary and Health Service Ombudsman to review your case.
The Parliamentary and Health Service Ombudsman
Tel: 0345 015 4033
Fax: 0300 061 4000
Further information about the role of the Parliamentary and Health Service Ombudsman is available from their website: www.ombudsman.org.uk.