How Do I Make a Complaint?

Wherever possible, you should tell someone close to the cause of your complaint for example, a doctor, nurse, or receptionist. In many cases the problem can be sorted out straight away.

If you have issues that you would like to be resolved rather than make a formal complaint you can contact the Patient Advice and Liaison Service (PALS) on 0800 328 2941. PALS provide support, information and advice to service users and carers to assist in resolving issues and concerns that may arise during your contact with the Trust.

If you want the issue dealt with through the formal procedure, you should contact the Complaints Department:

Mersey Care NHS Foundation Trust
V7 Building
Kings Business Park
Prescot
L34 1PJ

Tel 0151 472 4002
Email: complaints@merseycare.nhs.uk

Complaint leaflet in easy read

We will do our best to address your issues as soon as possible. Sometimes the person you speak to at first will need to get in touch with other members of staff to establish what has happened and to decide what action to take.

Information from your records may need to be disclosed as part of the investigation; however we will be careful to ensure that any information about you is kept confidential.

Submit a complaint online: Fill in the form below and press the submit button to send your complaint directly to our Complaints team.

Firstname *

Surname *

Telephone *

Address

Details of your complaint / concern *

Please give as much information as possible including dates, times places, names of any staff or patients present.

What action would you like to be taken? *

Someone will contact you regarding your complaint within three days of submitting the form. Or if you wish to contact the complaints department directly, you can telephone us on: 0151 472 4002.

Back to complaints procedure