Resolving Issues and Making Complaints

We always try to provide the best possible care, however we know we don’t always get it right.

We want to improve our services so please do give us your comments and suggestions at

All other policies and procedures can be found here

If you have concerns or an issue that you would like to be resolved you can use our Patient Advice and Liaison Service (PALS). Here you can get support, advice and information about any aspect relating to your contact with Mersey Care.

You can reach the PALS service on 0800 328 2941. 

Complaint leaflet in easy read

If you prefer to go through the formal complaints procedure, you should contact our Complaints Department:

Mersey Care NHS Foundation Trust
V7 Building
Kings Business Park
L34 1PJ

Tel 0151 471 2377 

Submit a complaint online: Fill in the form below and press the submit button to send your complaint directly to our Complaints team.

Please give as much information as possible including dates, times places, names of any staff or patients present.

Someone will contact you regarding your complaint within three days of submitting the form. Or if you wish to contact the complaints department directly, you can telephone us on: 0151 472 4002.