How to contact the Trust
If you need urgent mental health support, you can find local and national support information on our urgent help webpages.
If you are in crisis or have thoughts about harming yourself or someone else call 999 for an ambulance or go to your nearest Accident & Emergency department.
The Samaritans offer emotional support 24 hours a day in full confidence. Call 116 123. If it’s not an emergency but you are feeling unwell and want advice and support, get in touch with your GP, who will talk it through with you and may refer you to someone else who can give you specialist help. If you use our services get in touch with your care co-ordinator, the person who looks after your care or the person from the team that you normally see. Their number will be in your recovery plan.
If you have any questions about Mersey Care NHS Foundation Trust, or the services we provide, please call our switchboard on 0151 473 0303.
If you would like to find out more about fraud prevention call our local anti-fraud specialist
Claire Smallman on 0151 285 4500 (Office) or by e-mail: Claire
To submit an FOI request, please email FOI
Information Governance Team (Freedom of Information)
Mersey Care NHS Foundation Trust
1st Floor, Hollins Park House
Hollins Park Hospital
Winwick
Warrington
WA2 8WA
Visit our page on how to access your personal information and records.
Healthwatch groups were set up in each area to gather and represent the views of local people. You can join your local Healthwatch or to tell them about your experiences by visiting their website:
Office: 0151 471 2635
The Communications team works 9.00am to 5.00pm, Monday to Friday, and can be contacted on 0151 471 2336 or email communications
Outside those hours, please ring switchboard on 0151 473 0303.
Tel: 0151 471 2377
Freephone: 0800 328 2941
Email: palsandcomplaints
PALS and Complaints Department
Mersey Care NHS Foundation Trust
V7 Building
Kings Business Park
Prescot
L34 1PJ
Formal access to your records
If you would like hard copies such as photocopies and print-outs or an electronic copy of your records, the request should be sent to the relevant divisional Subject Access Request (SAR) lead for the area from which you received our services. They would then follow the Trust's access to records process to complete your request.
Anyone wishing to access their records should initially email our SAR team.
Under current Data Protection legislation, the statutory timescale for responding to a Subject Access Request (SAR) is within one month. If you have made a number of requests or your request is complex, we may need extra time to consider it and can take up to an extra two months to respond.
Applicants need to provide sufficient information to identify themselves (e.g. name, address, date of birth, etc.), details of the services they were under and the time period to wich their request relates. They should also provide copies of proof of their identity sufficient to confirm their name, address and date of birth (e.g. utility bill, driving licence, etc.) and to correctly identify those details in our records.
Members of the public have a right to confidentiality with their records and the Trust, as record holders, need to be satisfied that an applicant is legitimate and entitled to access a specific person’s record. This is why we ask for proof of identity as part of the application process.
Our army of volunteers is ever growing – would you like to join us?
Your knowledge and skills will make a huge difference and in return we will help you develop new skills and gain experience in an area of interest to you, find out more on our website or contact us below.
Tel: 0151 478 6556
E-mail: volunteering
FULFIL YOUR POTENTIAL WITH MERSEY CARE
At Mersey Care, our commitment to ‘perfect care’ lies at the heart of everything we do, a person-centred care that starts with you. It’s a pledge to create an environment and staff support that will enable you to do the best job you can possibly do, to be the best you can possibly be.
You’ll be joining one of the most innovative and progressive NHS trusts in the country. One that offers specialist inpatient and community services to support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. We are the founding member of the Zero Suicide Alliance, and one of only three Trusts in the country which delivers high secure mental health care.
Find out more by visiting our 'Working for us' section on our website.
When you receive care from our services you will be asked to share information about yourself. This information is used to create records about your health, any treatment and care you receive from the NHS. These records can then be used to ensure that you receive the best possible care now and in the future.
Everyone working within the NHS has a legal duty to keep information about you confidential. This is called information governance.
We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to third parties without your permission unless there are exceptional circumstances, such as when your own or the health and safety of others is at risk or where there is a lawful reason for this information to be disclosed.
Find out more on our personal information and health records page.