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How To Contact the Trust

Need Urgent Help?

Click here for Mersey Care 24/7 Helpline contact details - online and phone psychological support.

If you are in crisis or have thoughts about harming yourself or someone else call 999 for an ambulance or go to your nearest Accident & Emergency department.

The Samaritans offer emotional support 24 hours a day in full confidence. Call 116 123. If it’s not an emergency but you are feeling unwell and want advice and support, get in touch with your GP, who will talk it through with you and may refer you to someone else who can give you specialist help. If you use our services get in touch with your care co-ordinator, the person who looks after your care or the person from the team that you normally see. Their number will be in your recovery plan.

Are you worried about someone?

Trust headquarters and CEO'S Office

Mersey Care NHS Foundation Trust
V7 Building, Kings Business Park, Prescot, L34 1PJ 

Switchboard Tel 0151 473 0303

Services: Find contact details for our clinics

PALS and Complaints

Tel: 0151 471 2377

Freephone: 0800 328 2941

Email: palsandcomplaints@merseycare.nhs.uk

PALS and Complaints Department
Mersey Care NHS Foundation Trust
V7 Building
Kings Business Park
L34 1PJ

Media centre

The Communications team works 9.00am to 5.00pm, Monday to Friday, and can be contacted on 0151 471 2336 or email communications@merseycare.nhs.uk

Outside those hours, please ring switchboard on 0151 473 0303.

Working for us

Tel 0151 472 7557

Email resourcing@merseycare.nhs.uk


Tel 0151 478 6556

Email volunteering@merseycare.nhs.uk

Infection Prevention and Control

Office 0151 471 2635

Email infectioncontrol@merseycare.nhs.uk


If you would like to find out more about fraud prevention call our local anti-fraud specialist 
Darrell Davies on 0151 285 4500 (Office) or by email: darrell.davies@miaa.nhs.uk


Healthwatch groups were set up in each area to gather and represent the views of local people. You can join your local Healthwatch or to tell them about your experiences by visiting their website:

Cheshire and Merseyside Health and Care Partnership