Support, information and signposting services

The Live Well Liverpool website contains lots of information and advice about dementia for people who are worried about their memory, going through assessment and living with dementia. You can hear people’s stories and get advice about different aspects of dementia and supporting someone who has dementia. There’s also a database of all the services provided by NHS, social care and voluntary organisations for people in Liverpool.


Age Concern Liverpool & Sefton

Age Concern offers a range of services including counselling for people aged 50 and over.


Address: 5 Sir Thomas Street, Liverpool, L1 6BW

Tel: 0151 330 5678




Address: 8-10 Houghton Street, Southport, PR9 0TF

Tel: 01704 542 993



Carers Direct

An NHS website with information, advice and support for carers and families.



Carers Trust

 A national website offering help, information, advice and signposting on many aspects of caring including your rights, your local carers centre and events and social opportunities for carers.



Carers UK

Expert information, advice and support is offered, alongside a live carers forum, online mentoring (with a trained volunteer), face to face support and a search engine for local support services.



Carers Support Group

An informal support group in Formby. Carers and those they care for are all welcome every Friday at 2-4pm for tea, cake support, information and encouragement.

Address: Formby Methodist Church, 4 Elbow Lane, Formby Merseyside, L37 4AF.

Tel: Sue and John Ensor on 01704 830147


Compass Counselling Services

This charity provides counselling. To refer yourself or someone else call and speak to a member of the team.

Address: 151 Dale Street, Liverpool, L2 2AH.

Tel: 0151 237 3993



Kinship Carers

Kinship Carers is a City wide support group for kin carers who have taken on the responsibility of raising their grandchildren, nephews, nieces etc. when their biological parents can no longer raise them.  Our service promotes equality, health and education, one to one support, drop in support, advice, activities/trips  for children and stressless days for kin carers.    

Ellergreen Community Centre, Ellergreen Road, Liverpool, L11 2RY

Tel: 0151 270 2108




Knowsley Carers’ Centre

The centre provides a range of services. You will need to register for free, either by telephone or through the website.

Services include:

  • Information and advice
  • Carer’s Emergency Card
  • Carer’s break fund (respite)
  • Social groups
  • Activities and Trips
  • Emergency Card Scheme
  • Opportunities when the caring role ceases
  • Counselling
  • Holistic Therapies


Address: 143 Bewley Drive, Southdene, Kirkby, L32 9PE

Tel: 0151 549 1412




Lesbian & Gay Foundation (LGF)

Online information, support and signposting for LGBT carers.



Listening Ear

A counselling service based in the Halewood area for people aged between 16 and 25 across the north west and adults who live in Knowsley or are registered with a Knowsley GP.

Address: St Nicholas Centre, 70 Church Road, Halewood, Merseyside, L26 6LB

Tel: 0151 488 6648



Liverpool City Council Carer services

To locate carer services across Liverpool, go onto the Council website, type a word which describes what you need, eg ‘support’ into the search engine to bring up related services.



Local Solutions Liverpool and Liverpool Carers Centre

In order to use the services on offer at Local Solutions you will need to complete an online self assessment. Alternatively contact Careline, who will send the assessment form to you for completion and return. The form will be forwarded to Local Solutions who work in partnership with the council. They will then contact you to tailor a programme around your needs.

Services include:

  • Social groups and activities
  • Carers emergency card
  • Information on Carers rights
  • Financial advice via signposting
  • Training opportunities
  • Carers respite
  • Internet access / Printing facilities
  • Available grants


Address: Mount Vernon Green, Hall Lane, Liverpool, L7 8TF

Tel: 0151 705 2307


Self assessment website:


Making It Happen group

Liverpool’s Making it Happen partnership website covers five areas: carers, mental health, veterans, learning disabilities and physical and sensory impairment and older people. Organisations can upload their information so there’s plenty to look at.




Mary Seacole House

A support service for people from black and minority ethnic groups who care for those with a mental illness. Services include befriending, breaks, stress reduction services, education and lunch clubs.

Address: 91 Upper Parliament Street, Liverpool, L8 7LB

Tel: 0151 707 0319



Merseyside Chinese Community Development Association

Help and support for carers in the Chinese community, including information on carers rights, health related support and direction with financial & employment related issues.




A young carers’ support service that includes respite social activities. Shared Lives, an adult placement programme, seeks to give the service user more independence in a safe and supporting environment.


Address:18 Seel Street, Liverpool, L14 BE

Tel: 0151 702 5555



Mersey Care Recovery College

The Recovery College offers a variety of courses for carers.

Tel: 0151 330 4140


(link to recovery college pages in folder)



Sefton Carers Centre

The centre provides services to carers of adults living in Sefton including:

  • Social activities and befriending events such as coffee mornings, arts and craft groups and book clubs
  • Holistic therapies
  • Emergency card scheme
  • Dementia support for carers
  • Training opportunities such as Information Technology for beginners


Address: 27-37 South Road, Waterloo, Liverpool, L22 5RF

Tel: Waterloo: 0151 288 6060. Southport: 0151 288 6890



St Helens Carers Centre

The Centre provides a wide range of services to all carers, including young carers. The group aims to be a one-stop shop for carers in the area. You can register registration online, by telephone or at the centre. Services include:

  • Carer breaks / respite
  • Carer discount card
  • Carer emergency card
  • Emotional support
  • Support groups
  • Training groups / courses
  • Social events
  • Reduced / free gym rates
  • Local healthcare signposting
  • Aids, adaptions and equipment


Address: 31-35 Baldwin Street, St Helens, WA10 2RS

Adult Carers Tel:01744 675 615; Young Carers Tel: 01744 677 279




A range of services offered during school term times includes:

Celebrate Recovery for those suffering from emotional issues such as co-dependency. Two weekly meetings are held: Tuesdays between 7.30 pm and 9.30 pm at Roscoe Primary School Clubmoor and Thursdays between 11 am and 1 pm at St Andrew’s Church Clubmoor.


A debt advice centre offers free confidential advice and support on debt problems, rent/mortgage arrears, payday loans, credit cards, utility arrears and budgeting. The service is available by telephone on 0151 226 3406  Monday to Thursday between 9am and 5pm, and at a drop session in at Roscoe School on Fridays between 9.30 am and 4.30pm.


Happiness course at St Andrew’s Church Clubmoor, to discuss and discover the meaning of happiness, with the aim of putting everyone who takes part in a happier place.


Listening Service. Four 50 minute sessions over four weeks at Roscoe Primary School, gives users of the service a place and time to discuss any concerns and feelings they may have.


Address: Roscoe Primary School, Ballantyne Road Entrance, Clubmoor, L13 9AL, Tel: 0151 226 3406. St Andrews Church, Queens Drive, Clubmoor, Liverpool, L13 0AL. Tel:0151 226 1977


For Happiness course: Andy Parnham via email on


Wellbeing Liverpool

An online directory for mental health and wellbeing services, activities and groups in Liverpool.