Accessibility statement for Mersey Care NHS Foundation Trust website
This accessibility statement applies to the Mersey Care NHS Foundation Trust website, and any sub domains of the website.
This website is run by Mersey Care NHS Foundation Trust. We want as many people as possible to be able to use the website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 200 percent without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website?
We know some parts of this website are not fully accessible, including:
- Most older PDF documents are not fully accessible to screen reader software.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can request these by:
- Calling the main switchboard on 0151 473 0303 and asking for communications
- Emailing the communications team on communications
@merseycare.nhs.uk
They will arrange for the information to be provided to you. This will generally take up to five working days dependant on the format in which you want the information.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the communications team at communications@merseycare.nhs.uk
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can request these through the contact us page.
If you cannot view the map on our ‘home’ page, email us at communications
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a British Sign Language (BSL) service for people who are D/deaf, hearing impaired or have a speech impediment.
If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. More information can be found on our BSL webpage.
You can also get in touch through our contact us section.
Technical information about this website’s accessibility
Mersey Care is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
What we’re doing to improve accessibility
Accessibility toolbar
Located at the bottom of every page is our accessibility toolbar, labelled 'Show accessibility tools' which toggles to ‘Hide accessibility tools’ to stop it from being visible.
Click on the toolbar to view various accessible options, including:
- Text size
- Contrast
- Google translate (we cannot guarantee the accuracy of the translation).
We are working alongside other government departments and agencies to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.
Extent of accessibility
Mersey Care has undertaken extensive accessibility testing of the general functions of the website. Not all elements, pages and individual products are fully accessible. For example, PDF documents can be difficult for some users who rely on assistive technology. Some of our PDFs and word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as word documents.
Mersey Care endeavor to ensure any new PDFs or word documents published will meet accessibility standards.
Preparation of this accessibility statement
This statement was prepared on 1 June 2021. It was last reviewed on 17 April 2024.
This website was last tested on 24 April 2023 by the Government Digital Service. The sample of pages they chose to test can be found in their full report into Mersey Care NHS Foundation Trust's website.