August Bank Holiday: Where to go for medical help

If you or a family member needs urgent advice or medical care over the bank holiday weekend, it’s important that you know where to go.

Members of the public are being urged to make NHS 111 their first point of call for help and advice whilst your GP surgery is closed for the bank holiday on Monday 31 August.

You can visit the website or call NHS 111 for immediate health advice and support 24 hours a day, access local GPs out of hours, or seek further assistance if you aren’t sure where to go.

Local NHS Walk-in Centres across Liverpool will continue to operate daily between 8am to 8pm, including over the bank holiday weekend, but you will need to call them on 0300 100 1004 to pre-arrange an appointment first.

Patients will be clinically triaged over the phone based on clinical need and will be allocated immediate appointments at an appropriate walk in centre.

The city walk-in centre based at the Beat, 6 David Lewis St, Liverpool, L1 4AF, will be temporarily closed but walk in centres will remain operational at the following three sites:

  • Old Swan walk-in centre, Crystal Close, L13
  • Garston walk-in centre, at South Liverpool Treatment Centre, Church Road, L19
  • Smithdown children’s walk-in centre, Smithdown Road, L15 (aged 16 years and under).

Following the telephone triage with a clinician, patients will be provided with a defined appointment time for further assessment and treatment at the most appropriate walk-in centre.

The three operational Liverpool NHS walk in centres will also have an advanced paediatric or general paediatric nurse on duty at each site. This clinical enhancement means regardless of which NHS walk in centre parents and carers are directed to for treatment and care of under 16 year olds, children will be seen by a specialist children’s nurse.

Litherland Walk-in Centre also has a telephone triage and appointment system and patients are no longer able to ‘drop-in’. Patients should make an appointment in advance, by calling the walk-in centre direct on: 0151 475 4667.

Some local pharmacies will also continue to be open over the bank holiday and can offer advice and treatments to manage any minor illnesses or ailments yourself at home. Please check with your local pharmacist for their exact opening times, but don’t forget that many simple home remedies such as anti-histamines and painkillers are sold in supermarkets too.

People should only call 999 or go to an accident and emergency department when someone is seriously ill or injured and their life is at risk. This is especially important if you think someone is having a heart attack or stroke – every second counts with these conditions, so act fast!

Anyone with coronavirus symptoms - a high temperature, a new, continuous cough, or loss of taste - should continue to use the dedicated NHS 111 coronavirus service online at: www.111.nhs.uk/COVID-19 and order a test.