Liverpool NHS walk- in centres adopt new telephone triage service

Liverpool residents are being urged to use a new telephone triage service introduced to the city’s walk-in centres to help with demand on services during the coronavirus pandemic.

Mersey Care NHS Foundation Trust, who manage Liverpool’s walk-in centres, are asking residents to ring and book an appointment on the triage line on 0300 100 1004 and not just turn up at one of the three operational centres.

Once an appointment has been made, patients will be referred to either Old Swan, South Liverpool Treatment Centre or Smithdown Children’s Walk-In Centre for anyone, inclusive of children, under the age of 16.

“During these challenging times it’s important as many people as possible use the telephone triage line and book an appointment,” explained Michelle Fanning, Mersey Care’s Head of Urgent and Intermediate Care.

“Because of the current situation we need to be able to manage which patients go where so everyone is seen promptly and enable us to prioritise those people who need more urgent care.”

The telephone triage service has been established following guidance from NHS England and Public Health England, to support and maintain the safe and effective delivery of care for our patients and staff.

Patients will be clinically triaged over the phone based on clinical need and will be allocated immediate appointments at one of the three walk in centres, which are operational from 8am to 8pm, seven days a week.