What Are The Support Options For Armed Forces Community During the Coronavirus Lockdown?

If you are a former member of the armed services, or a relative or friend of someone, please be assured that while support centres may be closed during the COVID-19 lockdown you can still get a wide range of psychological support.

The services below are all still operating either by phone or online. Some are self referral, so please get in touch if you need help.


Talking therapy services

Do you live in Liverpool?

Talk Liverpool is a free NHS service offering psychological therapies to adults in Liverpool who are feeling depressed or anxious. If your problem is related to your service in the armed forces you will receive priority access to treatment. 

Their range of treatment programmes are designed to give you the right information and to help you develop the skills you need to overcome your problems - you can refer into the service now.

Your assessment and treatment will be via face to face therapy using Skype, phone, on-line therapy and the Silver Cloud programme of online courses. You can be referred by your doctor or other health professional or you can self refer either by calling Talk Liverpool on 0151 228 2300 or try online  

The website also has a section with resources to help you manage your psychological wellbeing during the Coronavirus outbreak. Self help materials for anxiety, depression, PTSD, anger and sleep are also available.  


Do you live in Sefton?

If you live in Sefton and are feeling depressed or anxious Access Sefton is the free NHS service offering psychological therapies to adults. You can phone 0300 303 2708 or email cwp.adminaccesssefton@nhs.net or click on the link above for their website.


Do you live in Knowsley?

Think Wellbeing Knowsley is the free NHS talking therapy service serving Knowsley, including Kirkby. They can be contacted via their website on the link above or call 0151 430 1707.




Transition, Intervention and Liaison Service 

The Veterans' Mental Health Transition, Intervention and Liaison Service (TILS) is offering phone triage appointments and assessments.

They will advise on managing with an increase in trauma reactions, and signpost to services if there is an increasing risk to a person or those around them.

TILS is an NHS mental health service for ex-serving members of the UK Armed Forces and service personnel who are making the transition to civilian life, including reservists.

It offers specialist triage, assessment and case management to improve access to mental health services for ex-forces members in the North West. Get in touch:

  • Call 0300 323 0707 to discuss your needs (Monday to Friday, 9.00am to 5.00pm). If you phone out of hours you can leave a message and your call will be returned
  • You, or a family member can make a referral via a simple form at penninecare.nhs.uk/military-veterans-service (GPs and health and social care professionals should download the referral and email it)
  • Email enquiries.nw@nhs.net
  • For more information, follow TILS on Twitter at @MVS_GM or @MVS_Lancs




Liverpool Veterans HQ

You and your family can get support and help as needed through:

  • Phone support by our buddies for vulnerable veterans
  • Referral in to phone counselling for anxiety coping tools
  • Emergency food and hygiene packs
  • Shopping for essential food supplies and medication
  • A referral pathway into partner organisations.

Call: 0151 261 9878.


Veterans in Sefton

Get support and help as needed for you and your family through:

  • Phone support
  • Volunteers delivering essential emergency food and supplies to those in need
  • Referral to partner organisations.

Call:  07545 129 569.


Soldiers, Sailors, Airmen and Families Association (SSAFA)

SSAFA is keeping in touch through intranet, Skype, teams, email and phone. Younger volunteers are on hand to support with tasks such as shopping and collecting medicine, as well as being available for phone calls to check in on vulnerable and isolated members of the military community.

You can also get in touch through Forcesline, a confidential helpline where a team of advisors can support you on issues such as: isolation or debt related problems and can signpost you to specialist services.

Contact them by phone on: 0800 731 4880 from 9.00am to 5.30pm Monday to Friday or use the live chat service between 9.00am and 5.00pm. If you need help outside of office hours, please contact the Samaritans on 116 123.


Help for Heroes

Psychological Wellbeing and Welfare Teams are continuing to support people already allocated and are accepting new referrals, including self referrals, for a range of support including: welfare, psychological wellbeing, liaising with clinicians, and fellowship. Support will be by phone or Skype.

Get in touch by:


The Royal British Legion

Pop in centres are closed but the RBL contact centre is operating fully. Please contact the team on 0808 802 8080 between 8.00am and 8.00pm, seven days per week. You can also email at: info@britishlegion.org.uk.


Combat Stress

Combat Stress offers a 24 hour treatment help and support line for veterans and their families. Call: 0800 323 4444.


All Call Signs

All Call Signs, a peer support organisation for veterans and serving military personnel, is still operating its chat app. If life is getting you down and you need to speak to someone, please access the website at the link above.

You’ll be supported by one of volunteer listeners with experience of life in uniform. Digital caseworkers can arrange support and help for anyone experiencing mental ill health.


Big White Wall

Big White Wall is a safe, anonymous 24/7 online mental health support service for service personnel, veterans and their family members aged 16 or over. and is still operating.

Get help with issues like bereavement, PTSD, supporting family members, loneliness, anger and drinking, as well as depression, stress and anxiety. It’s easy to join and no one will know that you are using the service unless you tell them. Just go to the website at the link above and click 'Join Now.'You can also email: theteam@bigwhitewall.com



Anxiety UK

Anxiety UK is a charity providing support if you have been diagnosed with an anxiety condition.

Phone: 03444 775 774 (Monday to Friday 9.30am to 10.00pm, Saturday to Sunday 10.00am to 8.00pm). 


Bipolar UK

Bipolar UK is a charity helping people living with manic depression or bipolar disorder. 



CALM is the Campaign Against Living Miserably, for men aged 15 to 35. Phone: 0800 58 58 58 (daily 5.00pm to midnight). 


Men's Health Forum                 

The Men's Health Forum provides 24/7 stress support for men by text, chat and email. 


Mental Health Foundation

The Mental Health Foundation provides information and support for anyone with mental health problems or learning disabilities. 



Mind promotes the views and needs of people with mental health problems. Phone: 0300 123 3393 (Monday to Friday, 9.00am to 6.00pm).


No Panic

No Panic is a voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). It offers a course to help overcome your phobia or OCD.

Phone: 0844 967 4848 (daily 10.0am to 10.00pm). Calls cost 5p per minute plus your phone provider's access charge. 


OCD Action

OCD Action provides support for people with OCD. Includes information on treatment and online resources. Phone: 0845 390 6232 (Monday to Friday, 9.30am to 5.00pm). Calls cost 5p per minute plus your phone provider's access charge. 



OCD UK is a charity run by people with OCD, for people with OCD. Includes facts, news and treatments. Phone: 0333 212 7890 (Monday to Friday, 9.00am to 5.00pm). 



The Young Suicide Prevention Society. Phone: HOPELINEUK 0800 068 4141 (Monday to Friday, 10.00am to 10.00pm, and 2.00pm to 10.00pm on weekends and bank holidays). 


Rethink Mental Illness

Rethink Mental Illness provides support and advice for people living with mental illness. Phone: 0300 5000 927 (Monday to Friday 9.30am to 4.00pm). 



Samaritans provide confidential support for people experiencing feelings of distress or despair. Phone: 116 123 (free 24 hour helpline). 



SANE provide emotional support, information and guidance for people affected by mental illness, their families and carers. SANEline: 0300 304 7000 (daily 4.30pm to 10.30pm). Textcare: comfort and care via text message, sent when the person needs it most: Peer support forum



Young Minds provide information on child and adolescent mental health. Services for parents and professionals. Phone: Parents' helpline 0808 802 5544 (Monday to Friday 9.30am to 4.00pm). 





The NSPCC is dedicated to ending child abuse and child cruelty. Phone: 0800 1111 for Childline for children (24 hour helpline), 0808 800 5000 for adults who are concerned about a child (24 hour helpline). 



Refuge provides advice on dealing with domestic violence. Phone: 0808 2000 247 (24 hour helpline). 




Alcoholics Anonymous

Phone: 0800 917 7650 (24 hour helpline) or website.


National Gambling Helpline

Phone: 0808 8020 133 (daily 8.00am to midnight) or Website. 


Narcotics Anonymous

Phone: 0300 999 1212 (daily 10.00am to midnight) or website.


Alzheimer's Society

Alzheimer's Society provides information on dementia, including factsheets and helplines. Phone: 0333 150 3456 (Monday to Friday 9.00am to 5.00pm and 10.00am to 4.00pm at weekends). 


Cruse Bereavement Care

Phone: 0808 808 1677 (Monday to Friday 9.00am to 5.00pm) or website


Rape Crisis

To find your local Rape Crisis services phone: 0808 802 9999 (daily 12 noon to 2.30pm and 7.00pm to 9.30pm). 


Victim Support

Phone: 0808 168 9111 (24 hour helpline) or website.  


Eating disorders - Beat

Phone: 0808 801 0677 (adults) or 0808 801 0711 (for under 18s) or website. 



Charity working with people with a learning disability, their families and carers. Phone: 0808 808 1111 (Monday to Friday, 9.00am to 5.00pm) or website. 


Family Lives

Family Lives provide advice on all aspects of parenting, including dealing with bullying. Phone: 0808 800 2222 (Monday to Friday, 9.00am to 9.00pm and Saturday to Sunday, 10.00am to 3.00pm). 



Relate are the UK's largest provider of relationship support. 

VE Day, Friday, 8 May 2020

In celebration of VE day there will be big screens across the city with commemorative displays and buildings will be lit up red, white and blue. Combat Stress have just released this free mental health guide in light of Covid-19 which has tips on low mood and managing anger and includes videos on managing anger and depression produced by senior clinical psychologists working with Combat Stress https://www.combatstress.org.uk/mental-health-support-during-covid-19

The Digital Wall of Honour: https://www.cultureliverpool.co.uk/share-your-ww2-history-ve75/ links to Culture Liverpool’s 75th Anniversary of VE day and includes an online archive to pay tribute to the men and women who died serving their country. Although it’s to honour people who have served their country in conflicts all around the world, Liverpool City Council want to encourage people to enter the details of anyone they wish to remember from WW2 as part of the #VEDay75 celebrations. These memories, thoughts, images and comments become part of the digital archive when they are posted and become part of the city’s digital memories which are shared publically throughout the year online and with the schools partnerships to help with education about times of conflict.

A number of local businesses have agreed to special discounts on VE anniversary weekend for service and ex-service personnel. The following are involved with discounts between 10% and 25% - just show armed forces ID. Bluecoat, Everton Football Club, Marriott Hotel, Wok + Go, Sharpes Bedrooms, The Beatles Story, Arriva, Stagecoach, Liverpool Football Club, National Trust, Liverpool ONE businesses, FACT, Epstein Theatre, Merseytravel, Merseyrail, Western Approaches, Euro Change, Fat Face, Kuoni, Land Rover, Jack Wolfskin, Levi, Michael Franks, Mersey Ferries.

Year round special offers to military personnel include: The Beatles Story, Mattell Play, Casa Pizzeria, Premier Apartments, Dutch Flower Show, Yo Sushi, RLB360 Tours, Lindt Chocolatiers, Knowsley Safari Park, Lifestyles Gyms, Chung Ku Restaurant, Fishlocks Flowers, Freestate Kitchen, Liverpool Airport Taxi Service.