PALS and Complaints

As of 1 October 2018, the Mersey Care NHS Foundation Trust patient liaison and advice service, complaints and customer services teams are merging and will be known as the PALS and Complaints Team.

The team provides information, advice and support to patients and their families and carers, and addresses all complaints/concerns either via local resolution or formal investigation.

The team actively encourages the public to provide feedback on their experiences that may assist with the continuous improvement of the service provided by the Trust.

The team also values positive feedback from patients and families to hear what we are doing right.

The contact details for the former LCH services will be diverted to the new email address and telephone numbers.

The contact details for the team are as follows:

Tel: 0151 471 2377

Freephone: 0800 328 2941

Email: palsandcomplaints@merseycare.nhs.uk