Mersey Care uses technology to combat stigma

Patient involvement hailed a success by Director of Nursing

28 April, 2015

Mersey Care NHS Trust has used a new approach to ensure patients were able to contribute to a Commissioning for Quality and Innovation (CQUIN) Conference, organised by the Recovery College, in Birmingham.

The first joint high secure conference was organised to share the positive work undertaken at Ashworth, Broadmoor and Rampton – the only three high secure hospitals in the country.

For the first time, a live link was also organised from Ashworth into the conference to allow patients and staff to see the speakers and presentations and relay their questions via telephone link to the event.

The conference was chaired by Ray Walker, Mersey Care’s Director of Nursing, who said: “Linking the patients into a conference through a live link has never been done before, but it was something we were keen to achieve.

“We wanted to show that a conference about patients would be nothing without their own contributions. We wanted everyone, patients and staff, working together to try and pull down the triple barriers of stigma – the illness, the offence and the situation – that affects our secure patients.

“The whole idea of the event was that if we could not bring our patients to the conference, we would bring it to them and it allowed our patients to ask questions of the speakers about making social inclusion a reality.

“The event included collaboration with stakeholders to help improve service and illustrated the enthusiasm and deployment of new skills that are essential to recovery. It also emphasised the importance of treating patients with respect to enhance that recovery process and help turn tomorrow into a safer day than today.”

Many of the patients attending said how much they had enjoyed the event, and the questions raised were very well thought through and relevant.

Among the topics discussed were:

  • Carers Quality Initiatives, Family and Friends
  • Recovery (past, present and future) 
  • Best Practice Long Term Segregation 
  • Physical Healthcare

For further information contact: Communications on 0151-471-2336 or email