New online booking system for blood test introduced for Liverpool

Liverpool residents will be able to arrange blood tests online with the launch of a new appointment system aimed to ease the demand on existing services following the Covid-19 pandemic.

The Phlebotomy Service is historically one of the busiest run by Mersey Care NHS Foundation Trust within the city, delivering 7,000 blood tests a week at clinics and home visits to the most vulnerable.

During the height of the pandemic, the service was suspended and revised to comply with social distancing measures and, after making a phased return to operation, Mersey Care are now addressing the backlog of patients needing tests and issues with callers getting through to book appointments

Allan Rimmer, Head of Clinical Support Services at Mersey Care, said: “We’d like to apologise to anyone who has struggled to get through for a blood test in recent weeks and we believe the introduction of this new online booking system will provide patients with additional options to book their appointment.

“We experienced unprecedented challenges within the service during the Covid-19 pandemic and have taken steps to address that by recruiting additional call handlers and clinical staff. We’ve introduced a drive through service, re-opened various sites across the city and have plans to open more sites over the coming weeks.

“The NHS has worked hard to provide essential services for patients during this period and continues to restore services when they can be done safely for staff and patients. This includes introducing different ways of providing our services and we believe this new online booking system will offer patients additional options to book their blood test appointment.”

Once referred for a blood test, patients can still book an appointment through Mersey Care’s Central Management Office, which is open 8.00am until 4.00pm from Monday to Friday on 0151 295 3400 option 4.

The new patient online booking system, which goes live on 1 September 2020, should provide flexibility and patient choice with time slots and different clinic sites and supplements a similar hotline for GPs, which has enabled them to make appointments for urgent blood requests within 24 hours, Monday to Friday.

You can now book appointments online for blood tests in Liverpool.

If you have been advised that you need a blood test please visit  www.merseycare.nhs.uk/mybloodtest to book your appointment and follow the step by step instructions.

If you do not have internet access and an email address, please phone 0151 295 3400 option 4 or you can ask your GP Practice to book an appointment for you.

As part of the phased reopening of services, blood tests are available for booked appointments at the following clinics:

  • Breeze Hill Medical Centre, 1-3 Rice Lane, L9 1AD, 7.00am to 7.00pm
  • Kensington Health Centre, Edge Lane, L7 2PF, 7.30am to 7.00pm
  • South Liverpool Treatment Centre, 32 Church Road, L19 2LW, 7.00am to 7.00pm
  • Hunter Street Car Park (drive through), L3 8EN, 9.00am to 5.00pm (last appointment 4.40pm)
  • Childwall Fiveways Health Centre, 215 Childwall Road, L15 6UT, 8.30am to 4.30pm.
  • Yew Tree Health Centre, Berryford Road, L14 4ED 8.30am to 12:30pm.