HMP Liverpool CQC report

Statement on behalf of Mersey Care NHS Foundation Trust   

Mersey Care NHS Foundation Trust is pleased with the outcome of the report into the mental health services we provide to HMP Liverpool following an inspection by the Care Quality Commission (CQC) in October 2018.

Although the CQC do not rate services provided in prisons, the report noted that Mersey Care had implemented the following since taking over as the provider for mental health at the prison on 1 April 2018:

  • Effective systems for recording and acting on significant events and incidents and learning from adverse events and the subsequent delivery of information to improve the service
  • A comprehensive programme of quality improvement activity, which supported routine assessments and enhanced the effectiveness of care provided
  • Prisoners were involved in their care and staff treated them with compassion, kindness, dignity and respect
  • Prisoners could access care and treatment within an appropriate timescale
  • A strong focus on continuous learning and improvement at all levels of the Trust.

Mersey Care noted that the report also recommended a series of improvements, including the possibility of involving prisoners more in their Care Programme Approach reviews, the implementation of a system to formally gather feedback from people who use the programme and partner healthcare agencies and better working with partners to ensure all concerns are recorded and the consistency of complaint resources are improved.

The Trust is aware of most of the issues raised, which are being addressed or are part of detailed management action plans. These include prioritisation of recruitment and working with all staff to ensure they feel supported, including access to training, clinical supervision, reflective practice, regular team meetings and access to management colleagues.

There are also plans to develop the mental health service pathway including through the gate engagement with the Life Rooms and the involvement of former service users as experts by experience, improved advocacy services and developing a self-harm strategy that will incorporate Mersey Care’s zero suicide prevention training.

Chief Executive Joe Rafferty said: “We’re encouraged by the initial findings of this report, but we’re also aware there is room for improvement if we are to provide the highest levels of mental healthcare we pride ourselves on at Mersey Care.

“It’s not been an easy journey since taking over services last April but it’s been made far easier by the excellent partnership arrangements with HMP Liverpool’s Governor, Pia Sinha, and our other health partners, Spectrum Community Healthcare CIC and CGL, that has ensured a joined up programme of care.

“The improvements that have been made are also through the dedicated efforts of our staff, who strive on a daily basis to give the best care possible and their commitment is reflected in the quality feedback within this CQC report.”

The report into mental health care at HMP Liverpool can be found here: https://www.cqc.org.uk/location/RW4X6