Important Information About the Coronavirus (COVID-19)

Coronavirus (COVID-19) advice for patients, service users, visitors and the public

Latest advice 

In England, national restrictions are now in force. You must stay at home, with a limited set of exemptions. Find out more:

Inpatient services at Mersey Care NHS Foundation Trust are functioning as normal. The front page of our website will be used to make any announcements regarding changes if they happen. 

For the latest information on how COVID-19 has affected our services, click here.

The most common symptoms of COVID-19 are recent onset of any of the following:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell (anosmia).

For most people, COVID-19 will be a mild illness. However, if you have any of the symptoms above you should self-isolate and book a test.

  • NHS is still here for you, so don’t delay in seeking medical help if you need it
  • Many services are working differently to keep you and their staff safe – such as assessing you over the phone or online by video consultation, or operating different hours – you can check times on websites
  • If you need medical help from your GP practice, contact it either online, by an app or by phone to be assessed – please don’t go along in person
  • If you need medical help, use the NHS111 First online service at . If you cannot get help online, call 111
  • If your or someone you care for has a serious or life-threatening emergency – like chest pains or signs of stroke - call 999 immediately
  • If you are told to go to hospital it is important that you go to hospital
  • You should continue to attend your appointments, unless you have been told not to 
  • Your local pharmacy is continuing to provide advice, support and treatment for a range of minor illnesses and ailments. It will be following social distancing guidelines and it may take longer to get the advice you need, so please be patient – remember, please do not go in person if you have symptoms.

The NHS has put in place measures to ensure the safety of all patients and staff while also ensuring services are available to the public as normal.

The guidance is online at

  • If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.  

Do not go to a GP surgery, Walk-in Centre, pharmacy or hospital.  Call 111 if you cannot get help online.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available
  • Do not have visitors to your home, including friends and family
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are unwell.

Further information can be found here. 

Coronavirus (COVID-19) advice for patients, service users, visitors and the public

At this time, visitors to all areas are restricted to essential visitors only, such as a patient’s main carer. You may be asked if your visit is absolutely essential and we ask for your understanding at this time.


Frequently Asked Questions: COVID-19 Vaccinations

Below are responses to some of the most frequently asked questions from members of the public on how COVID-19 vaccinations are being rolled out in Liverpool.


Official information sources

Useful links
Central Government website:

Public Health England:

Liverpool Healthwatch:

A ‘one stop’ COVID-19 information hub is available for Liverpool service at /

Guidance for extremely vulnerable people is available on the government website in English, Easy Read and various community languages.|d704e41e-c6ef-47dc-8583-cf90bad2d7e6


Guidance for Asthma, Lung conditions, Arthritis, Heart Disease and Stroke and you can find these at the end of this NHS webpage.


Guidance about what to do if you have symptoms of coronavirus is available here at the government website in English, Easy Read and several community languages.|1350cd96-9b6b-416c-8601-4d98304f6b0b

COVID-19 Vaccine easy read leaflet

Using a pulse oximeter to check you are ok easy read guide

National lockdown: stay at home easy read, from Cabinet Office