Coronavirus (COVID-19) caused unprecedented demand on our services, so we had to suspend or revise the following services.
Phased reopening of our services has starting and we apologise for any inconvenience. We are continuing to review and hope to return services to normal as soon as possible.
Visiting is now being relaxed at our Secure and Specialist Learning Disability sites and you can find more information here.
For more information on Coronavirus (COVID-19), click here.
Patients, service users and visitors will be asked to wear a mask when accessing our services, although some people will not be able to wear a mask and may be excluded.
Exclusions The circumstances in which a person has a reasonable excuse include those where they cannot put on, wear or remove a face covering or because of any physical or mental illness or impairment, or disability (within the meaning of section 6 of the Equality Act 2010(7)), or without severe distress.
Services are listed alphabetically and you can use the quick links below to be taken to the relevant service information.
**Due to high demand on the service, if following telephone triage your symptoms are deemed non-urgent/routine, you may be asked to call back the following day to speak with a clinician.**
Advice for women seeking contraception, abortion and other sexual and reproductive healthcare during the COVID-19 pandemic can be found here.
Abacus is still open but has changed the way the service operates to provide as many services remotely as possible. Routine drop in sessions are not currently available.
There is a telephone triage and consultation service in place which is supported by a postal service for the delivery of supplies.
Please call Abacus telephone triage on: 0151 247 6555 (Monday to Saturday 9.30am to 4.30pm)
Saturday 9.30am to 4.30pm (this is a limited service for pre-booked appointments and urgent issues following telephone triage first - emergency contraception, acute symptoms)
Following the telephone consultation, if a face-to-face consultation is urgently needed, service users will be offered an appointment at:
Central Abacus
The Beat, 6 David Lewis Street, L1 4AP.
If a face-to-face consultation is needed, please do not bring anyone with you as due to the requirements for social distancing there is not the space in the waiting room.
Do not attend the clinic if you have either:
For Information about overdue change of an IUD/IUS or implant please see here.
If you want to order a postal Chlamydia, Gonorrhoea, HIV and Syphilis self-testing kit please click here.
For Implant insertion/ change or removal:
Telephone the Abacus triage line on 0151 247 6555 to arrange a telephone consultation. Following a telephone consultation you will be booked a clinic appointment for your procedure.
For removal of an existing IUD/IUS/implant or problems with an existing IUD/IUS or for an Emergency IUD
Telephone the Abacus triage line on 0151 247 6555 to arrange a telephone consultation. Following a telephone consultation you will be booked a clinic appointment for your procedure if indicated.
For IUD/IUS insertion or change
Abacus has started the phased return of IUD/IUS insertion/change procedures and are offering a limited number of appointments for this. There is a high demand for these procedures and we are working to clear the backlog caused by the ongoing COVID 19 pandemic so please bear with us. Appointments are released on a weekly basis each Wednesday.
Call the Abacus triage line on 0151 247 6555
If IUC insertion or change appointments are not available when you call you will be offered a telephone consultation to discuss interim contraception or if not needed advised to phone the next Wednesday.
If IUC insertion or change appointments are available
The online counselling video can be found here:
https://www.youtube.com/watch?v=XHRYE2FsXmc (Credit NHS Lothian)
You must use a reliable method of contraception up until the IUD/IUS is fitted or have NO SEX for at least three weeks before the appointment or NO SEX from the start of the period before the appointment.
If you need your IUS/IUD replacing, you must have NO SEX for the seven days before your appointment.
Ambition Sefton (Drugs and Alcohol)
Clients are being seen when there is an essential or urgent clinical need. To keep both our clients and staff safe we are significantly reducing face to face appointments for the foreseeable future.
Instead, we are offering assessment and treatment via phone, as well as virtual face to face therapy through a secure digital solution.
You can phone 0151 944 5334 for our Bootle office and 01704 534759 for Southport.
Drug and alcohol teams
Clients are being seen when there is an essential or urgent clinical need. However given the current guidance on social distancing and Covid-19, to keep both our clients and staff safe we are significantly reducing face to face appointments for the foreseeable future. Instead we are offering assessment and treatment via phone, as well as virtual face to face therapy through a secure digital solution.
Hope Centre
In line with national guidance, all planned admissions to the Hope Centre have been significantly reduced. Referrals are still being accepted and service users will be placed on the waiting list. Please maintain contact with your key worker for an update.
We need to divert people away from the already stretched emergency services. Local services division has centralised resources to support mental health assessments across various sites away from A&E.
This is now supported by an urgent, emergency referral pathway for emergency services and service users through a single contact number to access mental health services 24 hours per day.
Please call: 0800 145 6570.
24-Hour Helpline
Our 24 hour helpline enables people with mental health needs to receive support, please call: 0800 145 6570.
. The service offers:
The helpline can be accessed by:
The service is contacting patients who had their appointments temporarily suspended due to COVID-19 restrictions and offering them a new appointment.
We will prioritise patients based on clinical need. You may be assessed and provided with advice over the phone or via video consultation with a member of the service.
The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.
The Adult Speech and Language Therapy patient line is open Monday to Friday between 9am-4.30pm for information or advice on 0151 296 7403
If the duty therapist is on another call, please leave a message on the answerphone or with our administration officer and we will contact you. Outside of these hours, urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E.
Armistead group sessions are temporarily suspended, but support is still available via the Armistead helpline.(0151 247 6560), Monday to Friday 9.30am and 4.30pm
If you require contraception, sexual health testing or screening please call the Abacus phone triage service on 0151 247 6555, Monday to Friday 9.30am to 4.30pm.
This service has moved to virtual appointments. Please phone 01704 383 100.
This service has moved to virtual appointments. Please phone 0151 330 6904.
The adult and children's Bladder and Bowel service is currently offering a reduced service due to the COVID 19 pandemic restrictions.The service will prioritise patients based on their clinical need.
You may be offered a face to face consultation, a phone consultation or a virtual video consultation with a member of the our nursing team. The most appropriate option for your needs will be discussed with you.
The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.
The patient line is open Monday to Friday between 8.00am to 4.00pm (excluding bank holidays) for information or advice call 0151 295 3993. Your call may not be processed until the following working day
Outside of these hours urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E
We have begun to relax visiting restrictions. Please contact the ward or hospital for specific arrangements. More information about visiting arrangements can be found here.
The only exceptional circumstances where one visitor – an immediate family member or carer – will be permitted to visit are listed below.
A child is defined as anyone who has not yet reached their 18th birthday. Children Act 2004
The full guidance is in this document.
If you are a carer of someone who is an inpatient within our services please contact the unit for updates of your loved one.
If you require further information Carers UK have some very useful information on their web page:
https://www.carersuk.org/help-and-advice/health/looking-after-your-health/coronavirus-covid-19
There are health visitor led assessment clinics for Liverpool-based patients and service users aged 0-19. The clinic is for any child or young person that requires a weight/height or clinical observation of blood pressure or pulse to be recorded.
Referrals will be accepted for the following:
The clinics will operate Monday to Friday with appointments being offered at Norris Green and Old Swan Walk in Centre. Children will be offered an appointment as close to home as possible. In line with the social distancing and infection control measures and guidance, five appointments will be available at each venue on a daily basis.
Parents or carers will be advised that only one adult should attend with a child and a PHE risk assessment will be completed prior to the confirmation of an appointment.
Referrals will be accepted from health visitors, school nurses, GPs, social workers and Alder Hey Children’s Hospital colleagues. Please complete the form available here and email it to: Merseycare.hvclinicduringCOVID19@nhs.net
If you have any questions please call 0151 295 3317.
Downloadable resources (local and national) Parenting through Covid 19: https://www.cultureliverpool.co.uk/parenting-through-covid-19/.
Please contact the ward or hospital for specific arrangements. More information about visiting arrangements can be found here.
The Community Matrons are working with Integrated Care Teams to deliver support and proactive patient assessments for all care home residents.
If you have any queries please call: 0151 295 9700 and select option 4.
This service has moved to virtual appointments. Please contact your usual service.
This team is still operational for:
The service is operational seven days a week from 8am to 8pm. If you wish to contact the service or make a referral please call 0300 323 0240.
Patients are directed to call the patient line on 0151 475 4261 Monday to Friday between the hours of 9 am to 5pm. If the line is in use and after these hours an answer machine is in operatiion.
The court liaison service has been temporarily suspended.
Click here for Mersey Care 24/7 helpline
Arrangements for Mersey Care Community Dental Service patients, Knowsley Orthodontics patients, Vauxhall Personal Dental Service and River Alt Personal Dental Service patients
In Hours Mersey Care Dental Service is available Monday to Friday 9.00am to 5.00pm
We are working on a phased return to providing Dental Care for patients within our service and as such, the provision will be limited compared to what you may have previously accessed. Attendance at all of our clinics is strictly by prior appointment only.
If you are in pain or in need of support or advice then please use the following contact details:
These numbers are operational Monday to Friday between 9.00am to 5.00pm
You will be assessed and provided with advice over the phone which may include a video consultation with a dentist. If you are required to attend a dental clinic, you will be provided with instructions prior to your attendance at the clinic. Procedures have been put in place in all of our sites to ensure the safety of our patients and staff.
Out of hour’s dental
For any problems that occur out of the opening hours and over the weekend or Bank Holidays please contact:
If at any time you develop any of the following symptoms you should seek urgent medical advice from NHS 111 or from your nearest A & E department:
To support NHS services, it is important that you do not visit hospitals or doctors’ surgeries with dental problems unless you are advised to do so.
Advice for members of the public not registered with a dentist
If you are not registered with a dentist, please visit the following website: https://www.nhs.uk/service-search/find-a-dentist
Urgent dental care for members of the public not registered with a dentist can accessed via the helpline between the hours of 9am to 9.30pm every day, including weekends and Bank Holidays.
Cheshire and Merseyside helpline: 0161 476 9651
The delivery of face to face education sessions has been temporarily suspended. Existing patients accessing the education sessions have been written to and provided with information and access to online education resources.
The referral criteria and process remains the same. New referrals will be triaged via a telephone assessment, prioritised and clinical advice will be available.
The patient and professional helpline is available Monday to Friday 9am to 5pm on 0151 475 4085.
We are working with the Community Matrons to prioritise home visits based upon clinical need and priority.
Patients with a planned appointment will be contacted and will be provided with advice and informed as to the next steps.
Liverpool
Clinic |
Day and time |
Dovecot Health Centre, Longreach Road, L14 0NL |
Monday 1.00pm to 5.00pm Thursday and Friday 8.30am to 5.00pm and Friday |
Fiveways Family Health Centre, 215 Childwall Road L15 6UT |
Monday and Tuesday 1.00pm to 5.00pm |
Breeze Hill Health Centre, 1-3 Rice Lane, L9 1AD
|
Monday 5.00pm to 8.00pm Thursday 8.30am to 12 noon |
Please make sure that olive oil (or a wax softener) has been used five days before your appointment, as failure to do so may result in a delay in your treatment. Ear irrigation is only available for patients over 16 years old.
Patients can self refer for ear syringing by contacting the booking line seven days per week between 8.00am and 8.00pm:
Ear syringing clinics have restarted at the following sites:
Clinic |
Day and time |
Bootle Health Centre Park Street Bootle L20 3RF |
Monday 9.00am to 4.00pm |
Sefton Road Health Centre 67 Sefton Road Litherland L21 9HE |
Friday 9.00am to 4.00pm |
Please make sure that olive oil (or a wax softener) has been used five days before your appointment, as failure to do so may result in a delay in your treatment. Ear irrigation is only available for patients over 16 years old.
Patients can self refer for ear syringing by contacting the booking line Monday to Friday between 9am and 4.30pm:
We have begun to relax visiting restrictions following the Covid-19 pandemic. Please contact Hartley Hospital for specific arrangements.
This service has moved to virtual appointments.
This service is no longer running and is not accepting any new referrals. If you require information or support about making healthy choices for you and your family, please visit the Change for Life website: https://www.nhs.uk/change4life/about-change4life or alternatively please contact your GP for referral to children’s weight management services.
Our Health Visitor service has restarted and developed a catch up programme for children whose appointments were temporarily suspended.
Parents and carers will receive a letter or call to arrange a convenient appointment.
If parents / carers would like to discuss this in more detail or have any questions please call your health visitor on the number in your Personal Child Health Record (also known as the Red Book) or alternatively call:
The Health Visiting service inclusive of Family Nurse Partnership and Child Health Inclusion Team includes the following:
The antenatal and birth visit will continue to be undertaken virtually unless deemed high risk and therefore a face to face contact would be required/ offered.
The contacts will be undertaken by relevant members of the health visiting team.
Health Visitor Assessment Clinics
The Health Visitor led assessment clinics will continue on a daily basis with a further venue being determined in south of the city to meet need.
Appointments will continue to be by referral only from our key stakeholders such as GPs, midwives, local authority and acute trusts.
Well Baby Clinics
Children Centres will continue to work closely with Mersey Care. Children’s Centres are expected to re-open in late October. Therefore there are no immediate plans to reinstate the Well Baby Clinics. However the re-introduction of the five contacts plus increase in provision of assessment clinics will support in mitigating any risk.
For advice and contact with children and young peoples services please see below
If you need to contact your health visitor, please see below contact numbers:
For the latest advice about pregnancy during the coronavirus pandemic, try here: https://www.nhs.uk/start4life/baby/
Face to face contact with patients has been reduced, but the service is operating business as usual for patient consultations and offering telephone appointments.
Face to face consultation is still available for patients deemed as high risk and need a physical examination and the referral criteria and process remains the same.
The patient and professional helpline is available Monday to Friday 9am to 5pm on 0151 475 4030.
Ashworth Hospital
Whilst visiting in person was replaced by virtual visits we recognise the vital importance of family contact, and following NHS England guidelines, face to face visits are now permitted, except in cases where it has been individually assessed that the risks cannot be safely managed, or the visit would not be appropriate, for example if the patient was too unwell to participate, or did not have the capacity to maintain social distancing.
How visits will be managed
The process for booking and the manner in which visits are facilitated will remain similar to systems previously in place prior to COVID-19, however, there will be some important changes and obligations for both visitors and service users who participate.
Only one visitor will be permitted to visit a patient at any one time or two visitors from one household.
Cleaning procedure has been enhanced and will take place before and after the visit in the visiting suite.
Visitors must wear face masks at all times, these will be provided if necessary. Face masks will be also worn by staff and patients throughout the visit and patients and visitors must wash their hands before and after the visit. Hand sanitiser will be provided. Social distancing must be adhered to at all times.
You will be asked to complete a questionnaire on arrival capturing contact details and current health; should you experience on the day of the visit a new continuous cough, a high temperature and/or a loss of or change in taste or smell you should not visit; if you display these symptoms you should self-isolate at home and organise a test, members of your household should also self-isolate for 14 days.
Contact information for visitors and details of their travel history will be retained and in the case of a COVID-19 outbreak shared with NHS Track and Trace.
Booking a Visit
It will be necessary for visits to be booked with 72 hours notice. It is expected that there will be high demand for visiting whilst the number who may visit simultaneously has been reduced to maintain safety. Initially patients will be permitted one visit per month whilst demand is gauged.
The process for booking a visit will remain unchanged however you will be asked about your health and travel history to assess risk.
Alternatives to Visiting
Whilst the Trust will endeavour to facilitate all requests for approved visitors to visit in person in a way that protects you, the individual you visit, other patients and staff mitigating the risks of contracting COVID-19 it is important to state that visits are at your own risk. Alternative means of contact such as virtual visits remain available should you not wish to visit in person.
All planned admissions have been significantly reduced. Referrals are still being accepted and service users will be placed on the waiting list.
All Life Rooms sites have been temporarily closed, but please visit the website to look at our online offer.
A Pathways Advice service will continue to operate via telephone on 0151 478 6556. It offers non-clinical support for any issues that are affecting someone’s wellbeing.
The mental health and wellbeing support is offered via the Life Rooms website at www.liferooms.org
Clinic name/location |
Day/time |
Speke Health Centre, 75 South Parade, Liverpool, L24 2SF 0151 295 8800
|
Monday to Friday 9.00am to 6.00pm |
Sefton Road, 67 Sefton Rd, Litherland, Liverpool, L21 9HE 0151 247 6929
|
Monday and Tuesday 8.30am to 4.30pm |
St Helens Millennium Centre, Corporation Street, St Helens WA10 1HJ 0151 296 7100 |
Every other Wednesday 9.00am to 8.00pm |
Referrals
The Service delivers care to patients with a GP in the following locations – Liverpool, St Helens, Knowsley, Halton and South Sefton.
Referrals to the Lymphoedema Service are welcomed from any health care professional including GPs, clinical nurse specialists, hospital medical staff, hospice staff, community nurses and practice nurses.
We have online digital solutions to enable our staff, patients and carers to remain in touch.
Inpatients
All visiting to our inpatient wards is suspended. Please contact the ward directly if you have any concerns. Technology has been deployed across our wards to make sure our patients can maintain contact with relatives and friends.
Carers can expect to keep in touch with patients via our ward iPads, through Skype, Facetime or Zoom. Carers can expect to be invited to phone or video for any meeting that they would ordinarily be invited to attend.
Please do not attend for your scheduled outpatient appointment. This will be undertaken virtually or by phone. You will be contacted by a member of staff on the date and time of your arranged appointment. If the appointment is to take place via a video consultation you will receive full instruction in advance about how to take part.
Please continue to attend for your depot clinics. You will be screened on arrival at clinic relating to any COVID-19 symptoms.
We will prioritise patients based on their clinical need. You may be assessed and provided with advice over the phone which may include a video consultation with a member of the service.
The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe. Additional procedures have been put in place to ensure the safety of our patients and staff should a home visit be required.
The patient line is open Monday to Friday between 8am to 4.00pm for information or advice on 0151 295 3868.
Outside these hours, urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E. Patients registered with the Abbott Hospital to Home Service can also call: 0800 0183 799 for advice.
We will prioritise patients based on their clinical need. You may be assessed and provided with advice over the phone which may include a video consultation with a member of staff.
The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.
The patient line is open Monday to Friday between 8am t0 4pm for information or advice on 0151 247 6128.
Outside these hours, urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E. Patients registered with the Abbott Hospital to Home Service can also call 0800 0183 799 for advice.
The service will prioritise patients based on their clinical need. You may be assessed and provided with advice over the phone which may include a video consultation with a member of the service.
The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.
The patient line is open Monday to Friday between 8.00am to 4pm for information or advice on 0151 295 3693.
Outside of these hours urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E.
The adult mental health inpatient service at the Park Unit, Hesketh Centre, Southport, has relocated to Pine Ward, Hartley Hospital Southport. Contact telephone numbers will remain the same.
All other existing services based at the Hesketh Centre, including outpatient appointments (where currently appropriate), remain the same until further notice.
To contact the Park Unit (now called Pine Ward) telephone our switchboard on 0151 473 0303, or 01704 383600/ 01704 383100 (via Hesketh Centre switchboard office hours).
This service remains operational for a small client group.
Appointments
Once a request for a blood test has been made by your GP (on a system called ICE), patients need to book a planned appointment .
Please book your appointment via the My Blood Test online service: www.merseycare.nhs.uk/mybloodtest
If you are unable to access the online booking system please make an appointment by calling 0151 285 4548 (Monday to Friday, 8.00am to 4.00pm). Please be aware that lines may be busy and you may have an extended wait. Thank you for your patience. We apologise for any inconvenience caused.
Temporary suspension of clinics
In order to redirect capacity to support increasing pressure on the service due to the COVID-19 pandemic, the following clinics have been suspended until further notice:
Clinics
The service is currently offering sessions for booked appointments at:
A reduced number of appointments are available at the following clinics:
A full list of the phlebotomy service opening times across South Sefton is available here: www.nwbh.nhs.uk/sefton-phlebotomy
Patients can book an appointment online for blood tests at any clinic available on the system via the Mersey Care website: https://www.merseycare.nhs.uk/MyBloodTest
We encourage clinicians (GP Practices) to support patients without internet access to book their appointment online however the telephone appointment line is still available and patients can call: 0151 285 4548.
Antibody Testing
Antibody testing will only be provided to those patients referred by their GP who need blood taken as part of other tests and procedures. Any patients referred for antibody testing will need a 15-minute appointment and we will continue to monitor the impact of antibody testing on service delivery.
The service will prioritise patients based on clinical need. You may be assessed and provided with advice over the phone or via video consultation with a member of the service.
The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.
The patient line is open Monday to Friday between 8.30am to 4pm for information or advice on 0151 295 3988.
Outside of these hours urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E.
The team is offering appointments to patients whose foot health is considered at risk to prevent deterioration as well patients with diabetic foot ulceration. The service will prioritise patients based on their clinical need.
You may be assessed and provided with advice over the phone which may include a video consultation with a member of the service.
The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.
The patient line is open Monday to Friday between 8.30am to 4.30pm for information or advice on 0151 295 9428.
Outside of these hours urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E.
A reduced service is in operation.
The psychological support team is available on 0151 473 0303 from 8.00am until 8.00pm - just ask for the team.
It's available to anyone over 16, who can self-refer for low level psychological support. It's for those impacted by the COVID-19 pandemic, such as those experiencing anxiety or depression.
This isn't an immediate access telephone therapy service, but rather a listening ear support line, allowing space to discuss psychological needs. This may result in the team signposting to resources, information or other services and agencies.
Whilst visiting in person was replaced by virtual visiting we recognise the vital importance of family contact, and following NHS England guidelines, face to face visits are now permitted, except in cases where it has been individually assessed that the risks cannot be safely managed, or the visit would not be appropriate, for example if the patient was too unwell to participate, or did not have the capacity to maintain social distancing.
How visits will be managed
The process for booking and the manner in which visits are facilitated will remain similar to systems previously in place prior to COVID-19 however there will be some important changes and obligations for both visitors and service users who participate.
Only one visitor will be permitted to visit a patient at any one time or two visitors from one household.
Cleaning procedure has been enhanced and will take place before and after the visit in the visiting suite.
Visitors must wear face masks at all times, these will be provided if necessary. Face masks will be also worn by staff and patients throughout the visit and patients and visitors must wash their hands before and after the visit. Hand sanitiser will be provided. Social distancing must be adhered to at all times.
You will be asked to complete a questionnaire on arrival capturing contact details and current health; should you experience on the day of the visit a new continuous cough, a high temperature and/or a loss of or change in taste or smell you should not visit; if you display these symptoms you should self-isolate at home and organise a test, members of your household should also self-isolate for 14 days.
Contact information for visitors and details of their travel history will be retained and in the case of a COVID-19 outbreak shared with NHS Track and Trace.
Booking a Visit
It will be necessary for visits to be booked with 48 hours notice. It is expected that there will be high demand for visiting whilst the number who may visit simultaneously has been reduced to maintain safety. Initially patients will be permitted two visits per week whilst demand is gauged.
The process for booking a visit will remain unchanged however you will be asked about your health and travel history to assess risk.
Alternatives to Visiting
Whilst the Trust will endeavour to facilitate all requests for approved visitors to visit in person in a way that protects you, the individual you visit, other patients and staff mitigating the risks of contracting COVID-19 it is important to state that visits are at your own risk. Alternative means of contact such as virtual visits remain available should you not wish to visit in person.
This service has moved to virtual appointments.
The service will prioritise patients based on clinical need. You may be assessed and provided with advice over the phone which may include a video consultation with a member of the service.
The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.
The patient line is open Monday to Friday between 8am to 4pm on 0151 247 6123.
An answer machine is available outside of these hours. Any messages left after 3.30pm will be answered the next working day. Urgent advice is available via Aintree University Hospital Fracture Clinic (0151 529 2554), your GP, NHS 111, NHS Walk-in Centres or A&E.
If you need to contact your local school health team, please see here and select the correct number based on the school.
This service has now transferred to Rowan View.
Rowan View, Maghull Health Park, Maghull, Liverpool, L31 1FN
Telephone: 0151 459 5500
Each time you visit the Hospital you will be required to fully participate in the search procedure.
Information on resumption of visits
We recognise the vital importance of family contact and following NHS England guidelines, we are lifting the suspension of visits from immediate effect, except in cases where it has been individually assessed that the risks cannot be safely managed, or the visit would not be appropriate, for example if the patient was too unwell to participate, or did not have the capacity to maintain social distancing.
How visits will be managed
The process for booking and the manner in which visits are facilitated will remain similar to systems previously in place prior to COVID-19 however there will be some important changes and obligations for both visitors and service users who participate.
Only one visitor will be permitted to visit a patient at any one time or two visitors from one household.
Cleaning procedure has been enhanced and will take place before and after the visit in the visiting area. Refreshments will unfortunately not be available.
Visitors must wear face masks at all times, these will be provided if necessary. Face masks will be also worn by staff and patients throughout the visit and patients and visitors must wash their hands before and after the visit. Hand sanitiser will be provided. Social distancing must be adhered to at all times.
You will be asked to complete a questionnaire on arrival capturing contact details and current health; should you experience on the day of the visit a new continuous cough, a high temperature and/or a loss of or change in taste or smell you should not visit; if you display these symptoms you should self-isolate at home and organise a test, members of your household should also self-isolate for 14 days.
Contact information for visitors and details of their travel history will be retained and in the case of a COVID-19 outbreak shared with NHS Track and Trace.
Booking a Visit
It will be necessary for visits to be booked with 48 hours notice. It is expected that there will be high demand for visiting whilst the number who may visit simultaneously has been reduced to maintain safety.
The process for booking a visit will remain unchanged however you will be asked about your health and travel history to assess risk.
Alternatives to Visiting
Whilst the Trust will endeavour to facilitate all requests for approved visitors to visit in person in a way that protects you, the individual you visit, other patients and staff mitigating the risks of contracting COVID-19 it is important to state that visits are at your own risk. Alternative means of contact such as virtual visits remain available should you not wish to visit in person.
This service has resumed a limited ‘Street Service’ working with our vulnerable sex working community across the city and are providing support as follows:
The health and safety of all our service users and staff remains our top priority. Additional procedures have also been put in place to ensure the safety of our services users and staff including the wearing of PPE, masks and practising social distancing.
If you have any questions or queries, the helpline is open Monday to Friday between the hours of 9am to 4.30pm on 0151 247 6560.
There is a reduced service and all assessments are being done remotely.
Complex Wound and Well Leg clinics areat sites listed in the table below:
Clinic address |
Complex Wound Clinic |
Well Leg Clinic |
Vauxhall Health Centre, 111-117 Limekiln Lane, L5 8XR 0151 295 3737 |
Monday - 1.00pm to 5.00pm |
1.00pm to 5.00pm |
Picton Health Centre, 137 Earle Road, L7 6HD 0151 295 3377 |
Tuesday - 9.00am to 5.00pm |
1.00pm to 5.00pm |
South Liverpool Treatment Centre, 32 Church Road, L19 2LW 0151 295 9000 |
Wednesday - 9.00am to 5.00pm |
9.00am to 12 noon |
Townsend Health Centre, 98 Townsend Lane,L6 0BB 0151 295 9510 |
9.00am to 5.00pm |
9.00am to 12 noon |
Referrals are accepted from GPs and other healthcare professionals
The service is available Monday to Friday 9.00am to 5.00pm with the exception of bank holidays. If you have any questions please call: 0151 295 9415
Complex Wound and Well Leg are open at the following sites:
Clinic address |
Complex Wound Clinic |
Well Leg Clinic |
Vauxhall Health Centre, 111-117 Limekiln Lane, L5 8XR 0151 295 3737 |
Monday - 1.00pm to 5.00pm |
1.00pm to 5.00pm |
Picton Health Centre, 137 Earle Road, L7 6HD 0151 295 3377 |
Tuesday - 9.00am to 5.00pm |
1.00pm to 5.00pm |
South Liverpool Treatment Centre, 32 Church Road, L19 2LW 0151 295 9000 |
Wednesday - 9.00am to 5.00pm |
9.00am to 12 noon |
Townsend Health Centre, 98 Townsend Lane,L6 0BB 0151 295 9510 |
9.00am to 5.00pm |
9.00am to 12 noon |
Referrals are accepted from GPs and other healthcare professionals
The service is available Monday to Friday 9.00am to 5.00pm with the exception of bank holidays. If you have any questions please call: 0151 295 9415
The So to Speak team are temporarily suspending attending schools and young people’s services to deliver sexual health education sessions.
If you require information regarding services and arranging education and training sessions in the future please call 0151 247 6500.
The Diabetes service has temporarily suspended the delivery of face to face education sessions. Existing patients accessing the education sessions will continue to be supported via a telephone assessment and consultation.
New referrals will be triaged via a telephone assessment, prioritised and clinical advice will be available.
Visiting Arrangements
We recognise the vital importance of family contact, and following NHS England guidelines face to face visits are now permitted, except in cases where it has been individually assessed that the risks cannot be safely managed, or the visit would not be appropriate, for example if the patient was too unwell to participate, or did not have the capacity to maintain social distancing.
How visits will be managed
The process for booking and the manner in which visits are facilitated will remain similar to systems previously in place prior to COVID-19 however there will be some important changes and obligations for both visitors and service users who participate.
Only one visitor will be permitted to visit a patient at any one time or two visitors from one household.
Cleaning procedure has been enhanced and will take place before and after the visit in the visiting suite.
Visitors must wear face masks at all times, these will be provided if necessary. Face masks will be also worn by staff and patients throughout the visit and patients and visitors must wash their hands before and after the visit. Hand sanitiser will be provided. Social distancing must be adhered to at all times.
You will be asked to complete a questionnaire on arrival capturing contact details and current health; should you experience on the day of the visit a new continuous cough, a high temperature and/or a loss of or change in taste or smell you should not visit; if you display these symptoms you should self-isolate at home and organise a test, members of your household should also self-isolate for 14 days.
Contact information for visitors and details of their travel history will be retained and in the case of a COVID-19 outbreak shared with NHS Track and Trace.
Booking a Visit
It will be necessary for visits to be booked with 48 hours notice. It is expected that there will be high demand for visiting whilst the number who may visit simultaneously has been reduced to maintain safety. Initially patients will be permitted two visits per week whilst demand is gauged.
The process for booking a visit will remain unchanged however you will be asked about your health and travel history to assess risk.
Alternatives to Visiting
Whilst the Trust will endeavour to facilitate all requests for approved visitors to visit in person in a way that protects you, the individual you visit, other patients and staff mitigating the risks of contracting COVID-19 it is important to state that visits are at your own risk. Alternative means of contact such as virtual visits remain available should you not wish to visit in person.
We continue to accept referrals but have suspended all courses and face to face appointments. We will instead offer assessment and treatment via telephone, on-line therapy via the SilverCloud programme and virtual face to face therapy via Attend Anywhere.
To be accepted onto Talk Liverpool, an Improving Access to Psychological Therapies (IAPT) service, you need to be registered to a Liverpool GP and aged 16 years of older.
To see what services they offer and who is appropriate to access those services go to our Can We Help You? web page.
If you are concerned about an existing appointment or having problems referring online please contact Talk Liverpool on 0151 228 2300.
Treatment Room services have reduced clinics to four key sites across Liverpool and South Sefton:
Referrals are still being accepted to the service.
Liverpool residents
Once you have been referred by your GP or other health professional call our central booking line:
Sefton residents
Please allow 24 hours for referrals to be processed.
If you have an appointment, you will be contacted and triaged to assess if you are able to attend one of the key sites or arrange a home visit if required.
Our 24 hour helpline enables people with mental health needs to receive support on 0800 145 6570. The service offers 24/7 contact line for primary care colleagues for urgent/emergency referrals for mental health assessments.
Vaccination and Immunisation service has resumed for the following school programmes:
Parents or carers of year 8 and above school pupils will receive communication from their school and asked to contact the Vaccination and Immunisation team to book a school appointment. These appointments will be limited due to social distancing measures.
If you have any questions or need further information please contact the vaccination and immunisation team between 9am and 4.30pm. Outside of these hours, please leave a message:
We now have a telephone triage and appointment system. Before coming to the Walk-In Centre you should call 0300 100 1004.
We will ask questions about your health and you will be given an appointment at an appropriate walk in centre.
The city walk-in centre based at the Beat, 6 David Lewis St, Liverpool, L1 4AF, will be temporarily closed but walk in centres will remain operational from 8am to 8pm, seven days a week at the following three sites:
Patients should call before attending: 0300 100 1004 (you will also be asked about potential symptoms of COVID-19).
Following the telephone triage with a clinician, patients will be provided with a defined appointment time for further assessment and treatment at the most appropriate walk-in centre.
The three operational Liverpool NHS walk in centres will have an advanced paediatric or general paediatric nurse on duty at each site. This clinical enhancement means regardless of which NHS walk in centre parents and carers are directed to for treatment and care of under 16 year olds, children will be seen by a specialist children’s nurse.
This aims to provide equitable access to specialist children’s nurses across the city and reduce travel time for parents and carers.
Ward 35 at Aintree Hospital has temporarily suspended visiting.
Visiting has currently been suspended at Whalley.
Alternatives to Visiting
Whilst the Trust will endeavour to facilitate all requests for approved visitors to visit in person in a way that protects you, the individual you visit, other patients and staff mitigating the risks of contracting COVID-19 it is important to state that visits are at your own risk. Alternative means of contact such as virtual visits remain available should you not wish to visit in person.
We have begun a phased return to our services following Government guidelines and we will now be operating our clinics at a reduced capacity, as an interim measure, so we can ensure the safety of patients and staff alike prioritising those patients with the most urgent clinical need.
As we resume, it will look and feel different and may take longer because of the demands of ensuring safety, such as the need to reduce patient numbers in waiting areas, additional cleaning and the extensive use of Personal Protective Equipment (PPE).
Our staff will be wearing full PPE during your assessment, which includes a mask, gloves and an apron. As always, communication is key and we ask that if this poses a communication difficulty for you please contact the service in advance so the necessary arrangements can be made.
The following service contact numbers remain available for enquiries and repairs:
We have begun to relax visiting restrictions. Please contact the ward or hospital for specific arrangements. More information can be found here.