Important information about changes to our services

Mersey Care NHS Foundation Trust services changes

Coronavirus (Covid-19) caused unprecedented demand on our services, so we had to suspend or revise the following services.

Phased reopening of our services has starting and we apologise for any inconvenience. We are continuing to review and hope to return services to normal as soon as possible.

Visitors are not allowed to our inpatient or secure sites. Please contact the service to discuss alternative arrangements.

For more information on Coronavirus (COVID-19), click here.

Services are listed alphabetically and you can use the quick links below to be taken to the relevant service information.

 

Abacus Sexual Health

This service remains open but has temporarily changed the way it operates to provide as many services remotely as possible. Routine drop in and appointments are not currently available.

There is a telephone triage and consultation service in place which is supported by a postal service for the delivery of supplies. Please call the Abacus telephone triage line, Monday to Friday between 9.30am and 4.30pm on 0151 247 6555.

Following the telephone consultation, if a face-to-face consultation is urgently needed, service users will be offered an appointment at Central Abacus, at The Beat, 6 David Lewis Street, L1 4AP.

If you need information about an IUD/IUS or implant please see here.

If you want to order a Postal Chlamydia and Gonorrhea self-testing kit please click here.

If a face-to-face consultation is needed, please do not attend the clinic if you have either:

  • A new, continuous cough
  • A high temperature
  • Do not go to a GP surgery, pharmacy or hospital. Use the 111 online coronavirus service to find out what to do: Only call 111 if you cannot get help online.

We're currently running a sexual health patient experience survey. More information can be found here: https://www.merseycare.nhs.uk/our-services/physical-health-services/abacus/

Addictions services

Hope Centre

In line with national guidance, all planned admissions to the Hope Centre have been significantly reduced. Referrals are still being accepted and service users will be placed on the waiting list. Please maintain contact with your key worker for an update.

 

Drug and alcohol teams

Clients are being seen when there is an essential or urgent clinical need. However given the current guidance on social distancing and Covid-19, to keep both our clients and staff safe we are significantly reducing face to face appointments for the foreseeable future. Instead we are offering assessment and treatment via phone, as well as virtual face to face therapy through a secure digital solution.

 

Urgent mental health support

Due to the Covid-19 pandemic, we need to divert people away from the already stretched emergency services. Local services division has centralised resources to support mental health assessments across various sites away from A&E.

This is now supported by an urgent/emergency referral pathway for emergency services and service users through a single contact number to access mental health services 24 hours per day. Please call: 0800 145 6570.

 

24-Hour Helpline

Mersey Care’s 24 hour helpline enables people with mental health needs to receive support, please call: 0800 145 6570.

. The service offers:

  • 24/7 access to mental health support services (including people in crisis)
  • 24/7 contact line for emergency services that will divert mental health activity away from A&E departments
  • 24/7 contact line for primary care colleagues for urgent/emergency referrals for mental health assessments.

The helpline can be accessed by:

  • Anyone 18+ self-referral or any professional.

Adult Speech and Language Therapy Service (Liverpool and Sefton)

The service is contacting patients who had their appointments temporarily suspended due to COVID-19 restrictions and offering them a new appointment.

We will prioritise patients based on clinical need. You may be assessed and provided with advice over the phone or via video consultation with a member of the service. 

The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.

The Adult Speech and Language Therapy patient line is open Monday to Friday between 9am-4.30pm for information or advice on 0151 296 7403

If the duty therapist is on another call, please leave a message on the answerphone or with our administration officer and we will contact you. Outside of these hours, urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E.

 

Ambition Sefton (Drugs and Alcohol)

Clients are being seen when there is an essential or urgent clinical need. To keep both our clients and staff safe we are significantly reducing face to face appointments for the foreseeable future.

Instead, we are offering assessment and treatment via phone, as well as virtual face to face therapy through a secure digital solution. You can phone 0151 944 5334 for our Bootle office and 01704 534759 for Southport.

 

Armistead Centre

Armistead group sessions are temporarily suspended, but support is still available via the Armistead helpline.(0151 247 6560), Monday to Friday 9.30am and 4.30pm

If you require contraception, sexual health testing or screening please call the Abacus phone triage service on 0151 247 6555, Monday to Friday 9.30am to 4.30pm.

Asperger's Service (Sefton)

This service has moved to virtual appointments. Please phone 01704 383 100.

 

Attention Deficit Hyperactivity Disorder (ADHD) Service

This service has moved to virtual appointments. Please phone 0151 330 6904.

 

Bladder and Bowel Service (Liverpool)

The Bladder and Bowel service has temporarily suspended all face to face clinic sessions. Patients will continue to be assessed and access support and advice via telephone consultations.

Patients will be contacted to reschedule planned appointments. New referrals will be triaged via a telephone assessment, prioritised and clinical advice will be available over the telephone.

 

Carers update

We understand that you will be concerned during the present outbreak of the Corona Virus across the world. NHS England and NHS Improvement have issued Visitor Guidance and visiting has been suspended until further notice. The only exceptional circumstances where one visitor – an immediate family member or carer – will be permitted to visit are listed below.

  • The patient you wish to visit is receiving end-of-life care
  • You are the birthing partner accompanying a woman in labour
  • You are a parent or appropriate adult visiting your child.

A child is defined as anyone who has not yet reached their 18th birthday. Children Act 2004

The full guidance is in this document.

If you are a carer of someone who is an inpatient within our services please contact the unit for updates of your loved one.

If you require further information Carers UK have some very useful information about Coronavirus on their web page: Link below:

https://www.carersuk.org/help-and-advice/health/looking-after-your-health/coronavirus-covid-19

 

Children and Young People's Service

We will be holding health visitor led assessment clinics forLiverpool-based patients and service users aged 0-19. The clinic is for any child or young person that requires a weight/height or clinical observation of blood pressure or pulse to be recorded.

 Referrals will be accepted for the following:

  • Children with metabolic disorders
  • Babies presenting as failure to thrive
  • Children and young people where there is a high clinical need to have a face to face review.

The clinics will operate Monday to Friday with appointments being offered at Norris Green and Old Swan Walk in Centre. Children will be offered an appointment as close to home as possible. In line with the social distancing and infection control measures and guidance, five appointments will be available at each venue on a daily basis.

Parents or carers will be advised that only one adult should attend with a child and a PHE risk assessment will be completed prior to the confirmation of an appointment.

Referrals will be accepted from health visitors, school nurses, GPs, social workers and Alder Hey Children’s Hospital colleagues. Please complete the form available here and email it to: Merseycare.hvclinicduringCOVID19@nhs.net

If you have any questions  please call 0151 295 3317. 

Downloadable resources (local and national)

Parenting through Covid 19: https://www.cultureliverpool.co.uk/parenting-through-covid-19/.

Community Matrons

Community matrons are working with the district nursing service to prioritise home visits based upon clinical need and priority.

Patients with a planned appointment will be contacted and provided with advice and informed as to the next steps.

 

Community Mental Health Teams (North and South Sefton)

This service has moved to virtual appointments.

Community Respiratory Service (Sefton)

This team is still operational for:

  • Unplanned care is operating business as usual ( 2 hour response)
  • Pulmonary rehab are still accepting referrals but are offering telephone consultations only (shared previously)
  • Planned care is still accepting referrals and telephone consultations are available.

The service is operational seven days a week from 8am to 8pm. If you wish to contact the service or make a referral please call 0300 323 0240.

Patients are directed to call the patient line on 0151 475 4261 Monday to Friday between the hours of 9 am to 5pm. If the line is in use and after these hours an answer machine is in operatiion.

 

 

Criminal Justice, Liaison and Diversion Team

The court liaison service has been temporarily suspended.

 

Crisis contact information (Online and phone psychological support)

Click here for Mersey Care 24/7 helpline

 

Dental Services

 

Arrangements for Mersey Care Community Dental Service, Vauxhall Personal Dental Service, River Alt Personal Dental Service and Knowsley Orthodontics patients

We are working on a phased return to providing dental care for patients within our service. We will be initially prioritising patients requiring urgent care and with effect from 24 June 2020 and the following community dental services will re-open for our patients who have a dental emergency or urgent dental care need:

  • Mersey Care Community Dental Service
  • Vauxhall Personal Dental Service
  • River Alt Dental Service
  • Knowsley Orthodontics

Procedures have been put in place to ensure the safety of our patients and staff.  Dental services are offering a limited provision compared to what you may have previously accessed.

We will prioritise patients with the most urgent needs. If you are in pain or in need of support or advice, please call the dental helpline which is open Monday to Friday between 9am and 4.30pm

  • Dental helpline: 0151 295 8643

 

You will be assessed and provided with advice over the phone which may include a video consultation with a dentist.  If you are required to attend a dental clinic, you will be provided with instructions on which site to attend. Please note this may not be your usual dental clinic.

 

Out of hour’s dental provision

For any problems that occur out of the opening hours and over the weekend or Bank Holidays please contact:

  • Out of hours dental advice line: 0161 476 9651

 

If at any time you develop any of the following symptoms you should seek urgent medical advice from NHS 111 or from your nearest A & E department:

  • Severe swelling
  • Raised temperature
  • Unexplained lethargy (tiredness)
  • Overall feeling of discomfort and lack of wellbeing.

To support NHS services, it is important that you do not visit hospitals or doctors’ surgeries with dental problems unless you are advised to do so.

 

Advice for members of the public not registered with a dentist

If you are not registered with a dentist, please visit the following website: https://www.nhs.uk/service-search/find-a-dentist

Urgent dental care for members of the public not registered with a dentist can accessed via the helpline between the hours of 9am to 9.30pm every day, including weekends and Bank Holidays.

Cheshire and Merseyside helpline: 0161 476 9651

 

Diabetes Service (South Sefton)

The delivery of face to face education sessions has been temporarily suspended. Existing patients accessing the education sessions have been written to and provided with information and access to online education resources.

The referral criteria and process remains the same. New referrals will be triaged via a telephone assessment, prioritised and clinical advice will be available.

The patient and professional helpline is available Monday to Friday 9am to 5pm on 0151 475 408.

 

District Nursing Service

We are working with the Community Matrons to prioritise home visits based upon clinical need and priority.

Patients with a planned appointment will be contacted and will be provided with advice and informed as to the next steps.

Ear syringing at Liverpool Treatment Rooms

To support delivery of key critical services and respond to coronavirus the ear syringing clinics provided by the treatment rooms have been temporarily suspended. The service will contact patients to inform them of appointment cancellations.

Ear syringing at south Sefton Treatment Rooms

To support delivery of key critical services and respond to coronavirus the ear syringing clinics provided by the treatment rooms have been temporarily suspended.

The service will contact patients to inform them of appointment cancellations.

 

Eating Disorders

This service has moved to virtual appointments.

 

Healthy Families programme

From 31 October 2020 this service will no longer be running and with immediate effect is not accepting any new referrals.

If you require information or support about making healthy choices for you and your family, please visit the Change for Life website: https://www.nhs.uk/change4life/about-change4life or alternatively please contact your GP for referral to children’s weight management services.

 

Health Visitors Service – (including Family Nurse Partnership Team, Child Health Inclusion Team and Nursery Nurses)

  • A reduced service is available
  • Ante natal interventions will be conducted virtually with contact being via electronic technology or telephone between 28 and 35 weeks gestation
  • Birth visit will be risk assessed and undertaken between 10 to 14 days either within the clients home or via technology
  • Safeguarding and vulnerable families will continue to be supported.

If you need to contact your health visitor, please see below contact numbers:

  • North Liverpool: 0151 295 8416 or 0151 295 8576
  • Central Liverpool:  0151 295 3317
  • South Liverpool: 0151 295 9700

For the latest advice about pregnancy during the coronavirus pandemic, try here: https://www.nhs.uk/start4life/baby/

Heart Failure Service (North and South Sefton)

Face to face contact with patients has been reduced, but the service is operating business as usual for patient consultations and offering telephone appointments. 

Face to face consultation is still available for patients deemed as high risk and need a physical examination and the referral criteria and process remains the same.

The patient and professional helpline is available Monday to Friday 9am to 5pm on 0151 475 4030.

Hope Centre (Addictions inpatients)

All planned admissions have been significantly reduced. Referrals are still being accepted and service users will be placed on the waiting list.

 

Life Rooms

All Life Rooms sites have been temporarily closed in line with Public Health England guidelines.

A Pathways Advice service will continue to operate via telephone on 0151 478 6556. It offers non-clinical support for any issues that are affecting someone’s wellbeing.

The mental health and wellbeing provision will continue to be offered via the Life Rooms website at www.liferooms.org

 

Lymphoedema Service

This service has temporarily suspended all face to face sessions at both sites. Patients with an existing appointment will be contacted and advice offered via telephone consultation or a home visit if required.

If you have any questions please contact: 0151 296 7100, Monday to Friday, 9am to 6pm.

 

Mental health services

Mersey Care is in the process of rapidly deploying digital solutions to enable our staff, patients and carers to remain in touch throughout the Covid-19 pandemic. In particular there is a strong focus on enabling people to connect ‘face to face’ through video meetings.

Inpatients

All visiting to our inpatient wards is suspended. Please contact the ward directly if you have any concerns. Technology is being deployed across our wards to ensure our patients can maintain contact with relatives and friends.

Carers can expect to keep in touch with patients via our ward iPads, through Skype, Facetime or Zoom. Carers can expect to be invited to phone or video for any meeting that they would ordinarily be invited to attend. 

 

Outpatient/therapy appointment information for adult and older adult services

Please do not attend for your scheduled outpatient appointment. This will be undertaken virtually or by phone. You will be contacted by the appropriate member of staff on the date and time of your arranged appointment. If the appointment is to take place via a video consultation you will receive full instruction in advance about how to participate.

 

Depot clinics

Please continue to attend for your depot clinics. You will be screened on arrival at clinic relating to any Covid-19 symptoms.  

 

Nutrition and Dietetics Service (Liverpool)

The service is contacting patients who had their appointments temporarily suspended due to COVID-19 restrictions and offering them a new appointment.

We will prioritise patients based on their clinical need. You may be assessed and provided with advice over the phone which may include a video consultation with a member of the service. 

The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.  

The patient line is open Monday to Friday between 8am-4.00pm for information or advice on 0151 295 3868

Outside these hours, urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E. Patients registered with the Abbott Hospital to Home Service can also call: 0800 0183 799 for advice.

 

Nutrition and Dietetics Service (South Sefton)

The service is contacting patients who had their appointments temporarily suspended due to COVID-19 restrictions and offering them a new appointment.

We will prioritise patients based on their clinical need. You may be assessed and provided with advice over the phone which may include a video consultation with a member of the service. 

The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.  

The patient line is open Monday to Friday between 8am-4pm for information or advice on 0151 247 6128

Outside these hours, urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E. Patients registered with the Abbott Hospital to Home Service can also call 0800 0183 799 for advice.

 

Occupational Therapy Adult Rehabilitation Team (COTART) and Community Falls Team for Liverpool Community

The team are contacting patients who had their appointments temporarily suspended due to COVID-19 restrictions and offering them a new appointment

The service will prioritise patients based on their clinical need. You may be assessed and provided with advice over the phone which may include a video consultation with a member of the service. 

The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.  

The patient line is open Monday to Friday between 8.00am-4pm for information or advice on 0151 295 3693

Outside of these hours urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E.

 

Park Unit Southport (now Pine Ward)

The adult mental health inpatient service at the Park Unit, Hesketh Centre, Southport, has relocated to Pine Ward, Hartley Hospital Southport. Contact telephone numbers will remain the same.

Please note that all other existing services based at the Hesketh Centre, including outpatient appointments (where currently appropriate), remain the same until further notice.

To contact the Park Unit (now called Pine Ward) telephone our main 24-hour switchboard on 0151 473 0303, or 01704 383600/ 01704 383100 (via Hesketh Centre switchboard office hours).

 

Personality Disorder Hub

This service remains operational for a small client group. 

 

Phlebotomy (blood sampling service) for Liverpool Community

Until further nothe Liverpool Community Phlebotomy (blood sampling) service has been temporarily suspended at all locations except for the following four clinics.

This service is now referral only and an appointment is required. Once a request has been made by the referring clinician, patients will be directed to book an appointment via Mersey Care’s Central Management Office: Telephone 0151 295 3400 option 4.

The opening times for the four clinics in operation are as follows (Monday to Friday):

Breeze Hill Medical Centre, 1-3 Rice Lane, L9 1AD, 7am-7pm

Kensington Health Centre, Edge Lane, L7 2PH, 7.30am-7pm

South Liverpool Treatment Centre, 32 Church Road, L19 2LW, 7am-5pm

Hunter Street Car Park, L3 8EN, 10am-4pm

*Hunter Street is a new drive through service. Please note the person requiring the blood test must be the passenger in the vehicle. Instructions on how to access this facility will be sent once the apointment is booked.

Watch how simple the new drive through facility is here:

 

Appointments are to be booked via Mersey Care’s Central Management Office: Telephone 0151 295 3400 option 4.

 

Physiotherapy Community Service (Liverpool)

We are contacting patients who had their appointments temporarily suspended due to COVID-19 restrictions and offering them a new appointment.

The service will prioritise patients based on clinical need. You may be assessed and provided with advice over the phone or via video consultation with a member of the service. 

The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.

The patient line is open Monday to Friday between 8.30am-4pm for information or advice on 0151 295 3988.

Outside of these hours urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E.

 

Podiatry Service (Liverpool and Sefton)

The team is offering appointments to patients whose foot health is considered at risk to prevent deterioration as well patients with diabetic foot ulceration. The service will prioritise patients based on their clinical need. 

You may be assessed and provided with advice over the phone which may include a video consultation with a member of the service.

The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.

The patient line is open Monday to Friday between 8.30am-4.30pm for information or advice on 0151 295 9428

Outside of these hours urgent advice is available via your GP, NHS 111, NHS Walk-in Centres or A&E.

 

Primary Care Liaison

A reduced service is in operation.

 

Psychological Support Line

The psychological support team is available on 0151 473 0303 from 8.00am until 8.00pm - just ask for the team.

It's available to anyone over 16, who can self-refer for low level psychological support. It's for those impacted by the COVID-19 pandemic, such as those experiencing anxiety or depression.

This isn't an immediate access telephone therapy service, but rather a listening ear support line, allowing space to discuss psychological needs. This may result in the team signposting to resources, information or other services and agencies.

 

Psychotherapy

This service has moved to virtual appointments. 

 

Rehab at Home

The team are contacting patients who had their appointment temporarily suspended due to COVID-19 restrictions and offering them a new appointment. 

The service will prioritise patients based on clinical need. You may be assessed and provided with advice over the phone which may include a video consultation with a member of the service. 

The health and safety of all our patients and staff remains our top priority. On this basis it may take longer than usual to offer you an appointment due to the ongoing requirement to ensure our services are delivered in a way which keeps patients and staff safe from COVID-19. Additional procedures have also been put in place to ensure the safety of our patients and staff should a home visit be required.

The patient line is open Monday to Friday between 8am-4pm on 0151 247 6123.

An answer machine is available outside of these hours. Any messages left after 3.30pm will be answered the next working day. Urgent advice is available via Aintree University Hospital Fracture Clinic (0151 529 2554), your GP, NHS 111, NHS Walk-in Centres or A&E.

 

School Health Nurses

  • This service is prioritising support for vulnerable children, young people and their families.

If you need to contact your local school health team, please see here and select the correct number based on the school.

Single Point Of Access

There is a reduced service and all assessments are being done remotely. 

Skin Service (complex wounds)

 

This service has been temporarily suspended, but patients with an existing appointment will be contacted and advice offered via a telephone consultation.

If you have any questions please call: 0151 295 9415, Monday to Friday 9am to 5pm.

 

Skin Service (Well leg clinic)

To support delivery of key critical services and respond to the coronavirus outbreak, the Skin Service has temporarily suspended all well leg clinics. 

The service will contact patients to inform them of appointment cancellation and advice will be available via telephone consultations.

 

So to Speak

The So to Speak team are temporarily suspending attending schools and young people’s services to deliver sexual health education sessions.

If you require information regarding services and arranging education and training sessions in the future please call: 0151 247 6500.

 

South Sefton Diabetes Service

The Diabetes service has temporarily suspended the delivery of face to face education sessions. Existing patients accessing the education sessions will continue to be supported via a telephone assessment and consultation.

New referrals will be triaged via a telephone assessment, prioritised and clinical advice will be available.

Special School Nurses

  • This service is still available within educational settings; please see here for the full schools listing and relevant contact numbers.

 

Talk Liverpool

We continue to accept referrals but have suspended all courses and face to face appointments. We will instead offer assessment and treatment via telephone, on-line therapy via the SilverCloud programme and virtual face to face therapy via Attend Anywhere.

To be accepted onto Talk Liverpool, an Improving Access to Psychological Therapies (IAPT) service, you need to be registered to a Liverpool GP and aged 16 years of older.

To see what services they offer and who is appropriate to access those services go to their Can We Help You? web page.

If you are concerned about an existing appointment or having problems referring online please contact Talk Liverpool on 0151 228 2300. 

 

Treatment Rooms Service

This service across Liverpool and South Sefton is being reduced to following four key sites:

  • South Liverpool Treatment Centre, Church Road, Garston, L19
  • Everton Road Health Centre, Everton Road, L6
  • Breeze Hill Medical Centre, 1 Rice Lane, L9
  • Sefton Road Clinic, 67 Sefton Road, L21

Referrals are still being accepted to the service. The patient enquiries line is 0151 475 4007.

If you have an appointment, you will be contacted and triaged to assess if you are able to attend one of the key sites or arrange a home visit if required.

Urgent Mental Health Support

Our 24-hour helpline enables people with mental health needs to receive support on 0151 296 7200. The service offers 24/7 contact line for primary care colleagues for urgent/emergency referrals for mental health assessments.

Vaccination and Immunisation Service

The service has started a phased reopening from 25 June and the Vaccination and Immunisation service has resumed for the following school programmes:

  • School leaver booster Men ACWY
  • HPV

Parents/carers of year 8 and above school pupils will receive communication from their school and asked to contact the Vaccination and Immunisation team to book a school appointment. These appointments will be limited due to social distancing measures.

If you have any questions or need further information please contact the vaccination and immunisation team between 9am and 4.30pm. Outside of these hours, please leave a message:

  •  Vaccination and Immunisation team: 0151 295 3833.

 

Walk In Centres

To support and maintain the safe and effective delivery of care for our patients and staff, the Liverpool NHS walk-in centres have moved to a telephone triage and appointment system.

Patients will be clinically triaged over the phone based on clinical need and will be allocated immediate appointments at an appropriate walk in centre.

The city walk-in centre based at the Beat, 6 David Lewis St, Liverpool, L1 4AF, will be temporarily closed but walk in centres will remain operational from 8am to 8pm, seven days a week at the following three sites:

  • Old Swan walk-in centre, Crystal Close, L13
  • Garston walk-in centre, at South Liverpool Treatment Centre, Church Road, L19
  • Smithdown children’s walk-in centre, Smithdown Road, L15 (aged 15 years and under).

Patients will be advised to call: 0300 100 1004 and will be screened for potential symptoms of COVID-19.

Following the telephone triage with a clinician, patients will be provided with a defined appointment time for further assessment and treatment at the most appropriate walk-in centre.

As from Monday 27 April 2020, the three operational Liverpool NHS walk in centres will have an advanced paediatric or general paediatric nurse on duty at each site. This clinical enhancement means regardless of which NHS walk in centre parents and carers are directed to for treatment and care of under 16 year olds, children will be seen by a specialist children’s nurse.

This aims to provide equitable access to specialist children’s nurses across the city and reduce travel time for parents and carers.

 

 

Ward 35

Ward 35 at Aintree Hospital has re-opened, but visiting remains suspended.

 

Wheelchair Service (Liverpool)                 

The service has been temporarily suspended. Referrals will still be accepted and triaged.

The following service contact numbers remain available for enquiries and repairs:

  • Wheelchair service telephone line: 0151 296 7770
  • Wheelchair repair line: 0151 282 5175

All patients on the waiting list will be contacted and informed of the temporary suspension of all non-urgent appointments.