Mersey Care launches 24/7 phone and online psychological support services

Mersey Care has launched a number of different services to help people including: current patients/service users and Trust staff during the Covid-19 outbreak.
There are a variety of 24/7 phone and online psychological support services and materials to help those who are struggling.
Services available and how to access them are described below.
Service Who can access? When and how is it accessed? What is provided

Urgent mental health support

0151 296 7200

Anyone 18+
self referral or any professional
24/7 by phone
  • 24/7 access to mental health support (including people in crisis)
  • 24/7 contact line for emergency services that will divert mental health activity away from A&E
  • 24/7 contact line for primary care for urgent/emergency referrals for mental health assessments

Psychological support line

0151 473 0303

ask for the psychological support team

Anyone 16+


8.00am to 8.00pm phone

Monday to Sunday

  • Low level psychological support to those impacted by the COVID-19 situation, such as those experiencing anxiety or depression
  • This is not an immediate access telephone therapy service, but rather a listening ear support line – allowing space to discuss psychological needs, which may result in signposting to resources, information or other services and agencies.

Talk Liverpool

0151 228 2300

Anyone 16+
self referral or GP referral
8.00am to 8.00pm Monday to Sunday by phone or online via Treatment for people with the following common mental health problems:

  • Depression, generalised anxiety disorder, social anxiety disorder, panic disorder, agoraphobia , obsessive-compulsive disorder (OCD), specific phobias (such as heights or small animals), PTSD, health anxiety (hypochondriasis), body dysmorphic disorder, mixed depression and anxiety (the term for sub-syndromal depression and anxiety, rather than both depression and anxiety).

The Life Rooms

0151 478 6556

Anyone 18+
self referral or GP
9.00am to 5.00pm Monday to Friday by phone or
24/7 online learning/activity resources
  • Online staying well at home learning courses
  • Pathway advisors who can support and advice with debt management, employment, housing issues, benefits and more
  • Social inclusion advice for isolated commmunity groups