Complaints

Please provide details of all food complaints by patients (Nov 16 - 17).

Reason

Number of complaints

Canteen

6

Meals

16

Total

22

Please provide details of all complaints by patients with the exception of complaints about medical treatment or other clinical issues (Nov 16 - 17).

Reason

Number of complaints

Access Delay

28

Allegation against staff

2

Appointments

32

Assault by staff

7

Communication

77

Confidentiality

25

Discrimination

3

Documentation and record keeping

21

Environment

23

Finance

6

Leave of absence

6

Mental Health Services

1

Patient injury

6

Patient versus Patient

2

Policies and procedures

6

Post

3

Property

69

Relating to another service user

4

Searches

1

Seclusion

6

Staff attitude

110

Staffing levels

26

Transport

1

Use of restraint

6

Visiting arrangements

1

Ward transfers

9

Total

481