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Striving for Perfect Care

It takes many hands to deliver our services, but just one to touch someone’s life. Care has always been at the heart of everything we do. Our ambition now is to deliver Perfect Care and become the world’s leading organisation delivering physical, mental health, addiction and learning disability care.

Centre for Perfect Care Website

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We have established a Centre for Perfect Care, whose mission is to help our staff continuously improve the services we provide today, whilst addressing the physical, mental health, addiction, learning disability care and wellbeing challenges of the future.

In order to help us achieve and deliver on these goals, we've recently launched a new Centre for Perfect Care website, which will enable us as a Trust to collaborate better and work in partnership with others – locally, nationally and internationally to help deliver our mission.

Visit our new website at: http://www.centreforperfectcare.com/

 

What does 'Perfect Care' stand for?

Perfect Care means:

  • Setting our own stretching goals for improvements in care rather than aiming to meet minimum standards set by other organisations
  • Getting the basics of care right every time
  • Making improvements to the care we provide because we know it’s the right thing to do for patients and because we care about the care that we provide
  • Helping our staff to try improvements, learn from their mistakes, and apply what works more rapidly.
  • Helping staff to innovate in ways that create better quality and outcomes for the people we serve whilst reducing cost.

Over the next five years we aim to develop services so that they are able to provide perfect care - care that is safe, effective, positively experienced, timely, equitable and efficient.  We have established a Centre for Perfect Care and Wellbeing, whose mission is to help our staff continuously improve the services we provide today, whilst addressing the physical, mental health, addiction, learning disability care and wellbeing challenges of the future.

We have made commitments to eliminate suicides among patients in our care; we also propose to try to eliminate depression, medication errors and falls. It’s a tall order but we believe we can do it.

Chief Executive Joe Rafferty talks about Perfect Care 

Our strategy for perfect care

Ed Coffey Interview